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South Gloucestershire Customer Service & Admin

Senior AdministratorNHS

Bristol, BS15 4DA Permanent £28,392 to £31,157
Posted 21 September 2026 Closing date 5 October 2026
Lawrence Hill Rail Station (2.8 miles, direct) Oldland (Avon Valley Railway) (1.9 miles, direct) Broad Quay (8.4 miles, direct)

Job summary

Are you an experienced administrator and inspiring people leader looking for a role where you can truly make a difference?

At Sirona care & health, we're passionate about delivering compassionate, person-centred care to children, young people and families across Bristol, North Somerset and South Gloucestershire. We are looking for an enthusiastic and motivated Senior Administrator to join our specialist Lifetime Service, supporting children and young people with life-limiting and life-threatening conditions.

This is more than an administration role. It's an opportunity to be at the heart of a service that changes lives every day.

As our Senior Administrator, you will lead a dedicated administration team that plays a vital role in ensuring our nursing, psychology and continuing care services run smoothly and effectively.

Working closely with our Lifetime Leadership Team, you'll help shape and improve the way our service operates, supporting colleagues to deliver outstanding care whilst ensuring families receive the responsive, efficient support they deserve.

You'll enjoy a varied and rewarding role where no two days are the same. From coordinating staffing rotas and supporting recruitment, to improving administrative systems and leading your team, you'll have the chance to make a meaningful impact every day.

Ready to make a difference? Apply today or contact us for an informal chat.

Main duties of the job

In this key leadership role, you will:

  • Lead, supervise and support a skilled Administration Team.
  • Oversee Continuing Care staffing rotas, ensuring safe and effective service provision.
  • Manage staff records, annual leave, sickness and training information using electronic rostering systems.
  • Coordinate diaries, clinics, meetings and service schedules across multiple teams.
  • Support recruitment processes, onboarding and induction planning for new team members.
  • Manage the ordering and coordination of equipment and resources required to support children and families.
  • Produce reports, maintain accurate records and contribute to audits and service improvement projects.
  • Develop and improve administrative systems and processes to maximise efficiency.
  • Build positive relationships with families, carers, clinicians and partner organisations.
  • Promote a positive team culture, supporting wellbeing, development and performance.

Job description

About You

We're looking for someone who:

  • Has experience leading, supervising or line managing a team.
  • Thrives in a busy and ever-changing environment.
  • Is highly organised with excellent attention to detail.
  • Has strong communication and interpersonal skills.
  • Enjoys problem-solving and finding practical solutions.
  • Is confident using a range of IT systems, including spreadsheets, databases and electronic rostering systems.
  • Can manage competing priorities while maintaining excellent customer service.
  • Is compassionate, resilient and committed to supporting children, families and colleagues.

Experience within healthcare, social care or a service-focused environment would be advantageous, but we welcome applications from candidates with strong leadership and administration experience from a variety of sectors.

About the Lifetime Service

The Lifetime Service is Sirona's specialist Community Children's Nursing and Psychology Service, supporting children and young people aged 0-18 with complex health needs and their families across the BNSSG area. The service includes a Continuing Care Team providing essential care and support within homes and communities.

Please see the attached Job Description for a full list of duties and responsibilities before applying for this position.

Please note, we cannot offer a Certificate of Sponsorship for this role.If you currently require a visa to work in the UK, there must be a minimum of 14 months remaining until the expiry date. If you do not disclose your expiry date within your application, it may not be considered. Please only provide the expiry date and not your share code within your application.

If you refer to qualifications or employment within your supporting statement, that has not been included in your Qualifications, Training or Employment History, this information may be discounted.

About us

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find attached to this vacancy.

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