Senior Healthcare Support Worker - Emergency DepartmentNHS

Job summary

A Band 3 Health Care Support Worker in the Emergency Department plays a crucial role in delivering high-quality, timely, and compassionate care to patients experiencing urgent or life-threatening conditions. Working under the supervision of registered nurses and as part of the wider multidisciplinary team, the post-holder supports clinical staff in managing a fast-paced, unpredictable environment where priorities can rapidly change.

The role involves providing direct patient care, performing enhanced clinical duties aligned with Band 3 responsibilities, and contributing to the smooth flow of patients through the department. Key aspects include undertaking observations, assisting with basic procedures, supporting patient comfort and safety, and maintaining accurate documentation.

Band 3 HCSWs in ED are also expected to use initiative, recognise deteriorating patients, escalate concerns appropriately, and uphold infection prevention and safeguarding standards at all times.

This position requires excellent communication skills, emotional resilience, and the ability to remain calm under pressure. Working in ED offers the chance to develop advanced clinical skills, support innovative service delivery, and make a meaningful impact on patient care at critical moments.INTERVIEWS FOR THIS ROLE WILL BE HELD IN PERSON ONLY WITH NO REMOTE OPTION AVAILABLE.

Main duties of the job

To work as part of a multidisciplinary team in the Emergency Department providing high-quality patient-centred care.

The post-holder will support registered nurses and clinicians in delivering safe, timely and effective treatment to patients attending with a wide range of urgent and emergency conditions.

Key Duties and Responsibilities Clinical Duties:

• Undertake a range of clinical observations including blood pressure, pulse, respirations, temperature, oxygen saturation, pain scores, blood glucose, and ECGs ensuring accurate documentation and promptly reporting abnormalities.
• Assist in basic clinical procedures such as wound care, splinting, plaster application and specimen collection.
• Provide personal care and support with activities of daily living, maintaining dignity, privacy and comfort at all times.
• Prepare treatment areas, cubicles and equipment in line with infection prevention and control standards.
• Support rapid turnover of cubicles to ensure smooth patient flow. - Communicate clearly and compassionately with patients, relatives and carers providing reassurance and information within own scope of practice.
• Work collaboratively with nurses, doctors, allied health professionals, porters, and administrative teams.
• Use electronic and written systems for accurate record-keeping in line with Trust policies.

Job description

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: [email protected].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

About us

To find out more about what it is like to work for our Trust please visit the following link:

https://yorkhospitals.pagetiger.com/hdjgxd

Our benefits

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants

27 days holiday rising to 33 days (depending on NHS Trust service)

A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.

A variety of different types of paid and unpaid leave covering emergency and planned leave

Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme

NHS Car Lease scheme and Cycle to Work scheme

An extensive range of learning and development opportunities

Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.