Bank ReceptionistNHS
Job summary
The post holder is responsible for providing the first point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.
Please note: This is a zero hour contract. You must be available to pick up a minimum of 3 shifts per month over the following days and hours:
Days
Monday - Sunday
Hours:
8am - 12pm
12pm - 4pm
4pm - 9pm
Main duties of the job
Key responsibilities
Reception
1. Receiving and directing patients
2. Handling telephone and general enquiries
3. Making appointments and taking requests for home visits where relevant
4. Taking Messages
5. Processing all forms of communication relating to patients
6. Ensuring work areas are tidy
7. Cash handling
8. Making appointments for medical representatives
9. Making refreshments
10. All forms of data entry and recording relating to patients, including scanning
11. Assisting with the onward management of patients as required, e.g. booking further appointments,
referrals
12. Assisting clinicians as a chaperone where required
13. Providing administrative support to clinicians and managers within the organisation
14. Follow and adhere to Health and Safety procedures
15. Any other delegated duties considered appropriate for the post
Communication
1. Communicate effectively to deliver excellent customer service to patients
2. Promote effective teamwork with all staff
3. Provide appropriate communication to identify problems and solutions promptly
Special Requirements of the post
1. An understanding, acceptance and adherence to the need for strict confidentiality
Job description
The post holder is responsible for providing the first point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.
About us
South Doc Services (SDS) is a non-profit making GP co-operative based in South Birmingham. We have been successful in providing primary, community and secondary care based services since 1996.
We have a wealth of experience in working across the health economy. We have built a solid relationship with Urgent Care providers. They include NHS 111, WMAS, BCHC and secondary care.