Medical AdministratorNHS
Job summary
West Heath Surgery is a forward thinking and innovative GP practice within West Heath, Birmingham. As part of the SDSmyhealthcare federation, we aim to provide a first class service to our patients with the role of Medical Administrator being vital in this delivery.
The role of a Medical Administrator at West Heath Surgery involves developing a professionalrapport with our patients to helpresolving and potentially signpost of a variety health needs and queries.
Making assorted array of appointments across numerous clinics, completing administrative workflow tasks within our clinical systems and Providing administrative support to clinicians and managers within the organisation are also part of the role, ensuring that our patients receive the highest level of patient care in a friendly, patient first manner.
Main duties of the job
The post holder is responsible for providing the first point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.
The post holder should also showcase a proficiency in speaking and writing in the English language fluently, display strong organisational skills and the to ability to work under their own initiative whilstprioritizingtheirown workload to meet deadlines.
Previous experience in using EMIS web software in a medical environment is desirable, alongside the capabilities ofmaintaining complete and accurate records with the ability to provideexcellent patient service.
Job description
[ THIS ADVERT IS FOR THE ROLE OF BANK MEDICAL ADMINISTRATOR AT WEST HEATH SURGERY AND WEST HEATH PRIMARY CARE CENTRE ] The post holder will hold a zero hours contract providing cover for annual leave and peak business periods.
The post holder is responsible for providing the first point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.
Key responsibilities
Reception
1.Receiving and directing patients
2.Handling telephone and general enquiries
3.Making appointments and taking requests for home visits
4.Taking Messages
5.Processing all forms of communication relating to patients
6.Administrative workflow tasks on the clinical system
7.Ensuring work areas are tidy
8.Cash handling
9.Making appointments for medical representatives
10.Making refreshments
11.All forms of data entry and recording relating to patients, including scanning
12.Assisting with the onward management of patients as required, e.g. booking further appointments, referrals
13.Assisting clinicians as a chaperone where required
14.Providing administrative support to clinicians and managers within the organisation
15.Follow and adhere to Health and Safety procedures
16.Any other delegated duties considered appropriate for the post
Communication
1.Communicate effectively to deliver excellent customer service to patients
2.Promote effective teamwork with all staff
3.Provide appropriate communication to identify problems and solutions promptly
Special Requirements of the post
1.An understanding, acceptance and adherence to the need for strict confidentiality
Experience
1. Previous experience of working in an office environment
2. Previous medical receptionist experience
3. Experience of using EMIS Web software
Qualifications
1. GCSE English or equivalent Grade C or above
2. RSA II typing/word processing or equivalent
Skills
1. Proficient in reading and writing English
1. Able to speak and understand fluent English to receive and issue instructions concerning patients in English and without the risk of misunderstanding
2. Strong organisational skills and ability to maintain complete and accurate record systems
3. Ability to work under own initiative and prioritise workload to meet deadlines
4. Ability to provide excellent customer service
5. Good interpersonal skills
6. Good telephone manner
Knowledge
1. Good standard of communication both orally and in writing
2. A specific understanding of the confidential nature of the work in hand
3. Conversant with Microsoft Word
4. Understanding of confidentiality and Data Protection Act
5. Knowledge of the local area
Personal Qualities
1. A willingness to work in a flexible and co-operative manner with colleagues
2. Ability to work as a team or on own initiative
3. Ability to cope with change
4. Reliable
5. Good time keeper
6. Friendly and approachable
7. Willingness to undertake a DBS check
8. Willingness to undertake training
9. Able to cope under pressure
About us
West Heath Surgery is located within West Heath Medical Centre. We aim to provide first class up to date healthcare to the community while maintaining a family doctor relationship with all patients enabling continuity of care throughout a patients life. The Practice will continue to provide patient focused services using the criteria of clinical excellence providing healthcare to the community with equity and equality of access.
Since we started back in 1954, West Heath Surgery has always provided first-class and modern healthcare. We aim to offer patient-focused care thats tailored to each patients needs, giving the best possible experience, whilst working closely with a wide range of healthcare providers.