Patient AdministratorNHS
Job summary
We are looking for an organised, efficient and friendly patient administrator for this newly designed post. The postholder will be responsible for clearing the task list in SystmOne, ringing and booking patients in for reviews and tests, and responding to queries. They will work alongside the care navigation team and clinical teams to help deliver an excellent standard of care for our patients.
The post is 24-28 hours per week, with days and hours to suit the successful candidate.
A GP practice is a fast-paced, teamworking environment, requiring the ability to work under pressure and to absorb regular changes. Excellent attention to detail and high levels of accuracy are required to ensure an excellent and safe service for our patients.
Candidates who recently applied for the temporary admin/secretarial post are welcome to apply for this post.
Main duties of the job
Responsible for clearing the admin team task list throughout the week, which will include:
Contacting patients to arrange their healthcare reviews, blood tests, etc. either by phone, Anima (eConsultation/SMS system), email or letter.
Dealing with patients in a caring, respectful and polite manner.
Ensuring patients are kept up to date with the progress of any routine issue they may have raised, e.g. an update on their care pathway, prescription query, etc.
Arranging home blood pressure monitoring.
Ensuring patient information is passed onto the correct staff member in a timely manner and recorded clearly on the patient record.
Liaising with clinical colleagues and managerial staff to ensure the most efficient use of the appointment system.
Job description
The Patient Administrator is primarily responsible for clearing the admin task list in SystmOne Workflow and booking patients in for their reviews and/or tests in an organised and efficient manner. This post involves a lot of patient contact and so the postholder will be friendly, polite, caring and professional.
Primary responsibilities:
Clearing the admin teams task list in SystmOne workflow.
Contacting patients to organise healthcare reviews and tests, in a kind and courteous manner.
Putting patients at ease and providing clear, concise information.
Making clear and concise notes of patient interactions and ensuring these are documented accurately in the SystmOne clinical software tool.
Dealing appropriately with instructions and queries from clinicians and outside agencies.
Maintaining strict confidentiality in relation to all issues concerned within requirements of the Data Protection Act 1984, Information Governance and Caldicott Principles.
Remaining up to date with all statutory and mandatory training.
Additional (as appropriate)
Dealing with patient requests received via the online consult system.
Responding to email requests received, as appropriate.
Supporting the pharmacy team with patient prescription requests.
About us
Hillfoot is a friendly, welcoming surgery with a high standard of clinical care. We believe in providing a stable and supportive working environment, and offering training and development opportunities to our staff.
We have 4 Partners, 3 Salaried GPs, 1 ACP, 2 Practice Nurses and 1 HCA. We also have a large administrative and care navigation team who is overseen by the Practice Manager. We are part of West Leeds PCN and together we provide many additional services such as dietetics, pharmacy support and physiotherapy.
We are also a training practice and have GP Trainees and regular medical students from the University of Leeds.