ReceptionistNHS

Job summary

We are a busy GP surgery in Leeds working over 4 sites we are looking to recruit for our reception teams. We are looking for motivated people to work as part of a team undertaking reception and administrative duties within the practice. You must be available to work over the 4 sites Previous experience in general practice would be preferred but someone with a background in a customer service environment would be considered

Main duties of the job

Reception Duties

• Greet patients and visitors in a professional and friendly manner
• Manage busy reception desks across multiple practice sites
• Answer telephone calls promptly and direct queries appropriately
• Book, amend, and cancel patient appointments using the clinical system
• Register new patients and update patient records accurately
• Handle patient enquiries sensitively and confidentially
• Process repeat prescription requests in line with practice procedures
• Manage incoming and outgoing post and correspondence
• Signpost patients to appropriate services where appropriate
• opening and closing of the premises

Administrative Duties

• Maintain accurate electronic and paper records
• Scan, file, and code clinical documents
• Support clinicians and management with administrative tasks
• Process forms, and letters as required
• Monitor shared inboxes and action tasks appropriately
• Ensure patient information is handled in accordance with GDPR and confidentiality policies
• Support day-to-day smooth running of the practice across all sites

General Responsibilities

• Work collaboratively with clinicians, reception teams, and management
• Maintain a professional and calm approach during busy periods
• Provide cover for colleagues during sickness and annual leave
• Follow practice policies, procedures, and health & safety requirements
• Attend training and team meetings as required
• Maintain confidentiality at all times

Job description

• Taking telephone calls from patients when they want to make an appointment and entering the details onto the computer
• Encourage patients to use online consultation methods in line with practice policies
• Deal with patients when they arrive for their appointment, in the correct way
• Answer queries and handling questions both face to face and over the phone
• Provide the correct information to the patient when they phone regarding their results
• Take messages from patients and hospitals and informing the relevant person of any information they may need
• Working with others as a team ensuring that you leave any information with your other colleagues, which they may need to deal with, so that the practice is run to a high standard and offers excellent continuing care to its patients
• Liaising with the hospitals to resolve queries
• Helping the patients with any problems they may have regarding their hospital visit, when their appointment is etc
• Requesting hospital transport for a patient who has difficulty getting to a hospital appointment
• Use extended access appointments
• Register new patients to the practice
• Follow the practice policy regarding DNAs
• Open and date stamp post, making it available for scanning in a timely manner
• Obtain medical notes urgently if the doctor requires them; find notes from the filing cabinets and returning them to the appropriate body when required
• Any necessary filing
• Any necessary scanning

About us

We aim to provide high quality services adhering to principles of best practice, promoting equal opportunities and working positively with diversity. We are committed to developing staff to maintain job satisfaction.

We are looking someone who can work up to 30+ hours per week and across a range of days and all sites so we are able to consider a number of candidates.