Service Coordinator - PCASNHS

Job summary

The future is exciting. Are you ready to join Primary Care Sheffield (PCS) as one of our service co-ordinators, growing collaboration within health and social care in Sheffield provides PCS with a wide range of working-at-scale opportunities which can improve patient pathways and reduce cost.

This role is based at our Head office with the potencial of some home working.

The successful candidate will work 24 hours per week Monday Thursday 08:30- 13:30 and Friday 08:30 -12:30 with some flexibility to cover colleagues when needed.

Main duties of the job

The Sexual Health Service provide community sexual & reproductive health and gynaecology services outside of hospital to patients across Sheffield. If successful you will work closely with our different operational teams to ensure our administration functions support the services, we operate.

The successful applicant will take responsibility for providing high level administrative support to our operational teams to achieve our motto of Right First Time. This is a varied and challenging role, suitable for someone who works well under pressure, is self-motivated and can multitask, whilst still working to a very high standard.

Job description

About the Role

• Maintain accurate and systematic administrative systems and documentation, using agreed processes and procedures.
• Use your knowledge and experience to resolve queries, problem-solve and identify improvements to administrative systems and processes.
• Handle complex and sensitive information professionally and confidentially, using telephone, email and face-to-face communication, and escalating issues to the appropriate colleagues when required.
• Provide high-level, professional and confidential administrative support to the wider PCS team.
• Communicate with a wide range of stakeholders across health and social care, including Directors, Managers, GP practices, secretaries and patients.
• Manage competing priorities, complex agendas and deadlines, ensuring work is completed efficiently and to a high standard.
• Coordinate actions and follow up on outstanding tasks, supporting services to keep activities on track.
• Provide administrative support for internal and formal meetings, including taking notes and recording action points.

What Were Looking For

• Experience of working with administrative systems and managing day-to-day administrative processes.
• Good verbal and written communication skills, with strong interpersonal and listening skills.
• Able to maintain meticulous attention to accuracy and detail, including when working with sensitive information and identifying discrepancies in data.
• Experience of working as part of a team, with the ability to work effectively in a fast-moving and evolving organisation.
• Awareness of, and ability to work within, data protection and confidentiality requirements, including experience of dealing with sensitive information.
• Good working knowledge of Microsoft Office, including Excel, Outlook and Word. Experience of patient administration systems, SystmOne or EMIS Web is desirable.
• Able to plan and manage your own day-to-day workload, use initiative and apply sound judgement to select appropriate solutions.
• Experience of working in an NHS or healthcare provider setting is desirable.
• Flexibility regarding working hours.

About us

Primary Care Sheffield (PCS) is a not-for-profit healthcare organisation delivering NHS services across Sheffield, including primary care, community services and mental health. We work in partnership with NHS organisations, GP practices and local communities to break down barriers to different types of services and bring high-quality, accessible care closer to the places people live.

Our values are at the heart of everything we do, they shape how we work and how we treat one another, our values are to be innovative, open, person-centred, ambitious and empowering. We are committed to creating a supportive and inclusive environment where our people can develop, contribute ideas and make a meaningful difference to the patients and communities we serve.

Use of AI -Your application is an opportunity to tell us about you. We encourage you to use your own words to describe your experience and achievements. Whilst AI tools may be used to help structure or proofread your application, the content must be an authentic reflection of your own knowledge and experience with applications that include unedited AI-generated text such as placeholder wording, prompts or template instructions, automatically declined.

PCS is a Disability Confident employer - We arecommitted to a supportive and inclusive workplace. We welcome applications from people of all backgrounds. If you need reasonable adjustments or additional support during the recruitment process, please let us know when you apply.