Outpatient Booking Clerk & ReceptionistNHS

Job summary

We are excited to welcome individuals who bring their enthusiasm to our Outpatient Administration teams based at our Peterborough or Huntingdon site.

We are seeking candidates who can maintain a calm and professional demeanour and be able to work under pressure and prioritise the workload.

Excellent communication and customer service skills are a must, and a positive approach to customer care is highly valued.

Computer literacy is essential, as you will be working with various Trust Patient Administrative Systems for data input and retrieval.

We are looking to recruit for the following:

• Reception team - full time 37.5 hours
• If you are ready to bring your positivity to our Outpatients Administration teams, apply now! Together we will make a positive impact and deliver excellence in healthcare to our patients.

Main duties of the job

You will take on a varied range of administrative responsibilities, such as registering confidential patient data into the Patient Administration System, booking appointments in order from waiting lists, liaising with patient enquiries face to face and over the telephone, completing attendances, cancelling and rescheduling appointments as required. As a Receptionist, you will be the welcoming face for our patients.

Job description

• To provide comprehensive administration to support Reception, Booking Teams and Contact Centre within Outpatients
• To be fully conversant with the Trust appointment systems and extract data from waiting lists to book patients in date order and clinical/risk priority
• Point of contact for patients, GP surgeries and other parties for enquiries, cancelling and rescheduling of appointments
• Cover Reception areas, book patients attendance and any follow up appointments
• Work closely with specialities escalating any capacity issues following the escalation process

About us

Priority will be given to colleagues identified as at risk through the Trust's redeployment process.