Reception Clerical Officer - Emergency Department / ACU - PeterboroughNHS

Job summary

This is an exciting opportunity to join our dedicated team of Band 2 Receptionist/Clerical Officers atPeterborough City Hospital. Working within the fast-paced Emergency Department (ED) and Ambulatory Care areas, you will play a vital role in supporting both clinical and administrative teams to deliver high-quality patient care.

As a key member of the reception and administration service, you will undertake a wide range of clerical duties, including:

• Booking in patients on arrival to the department
• Maintaining accurate and confidential patient records
• Filing and general document management
• Arranging clinic appointments
• Handling telephone enquiries in a professional and timely manner
• Entering data onto hospital computer systems
• Supporting the ED administration team with basic office tasks as required

This role is ideal for someone who enjoys working in a busy environment, can remain calm under pressure, and is committed to providing excellent customer service. If you are looking for a rewarding challenge and have the skills and enthusiasm to contribute to our team, we would love to hear from you.

Shift Requirements You will support the patient booking-in process across a variety of shift patterns, including:

• 07:00-19:00
• 14:30-00:00
• 15:00-23:00
• 19:00-07:00
• 23:00-07:00

Please be aware this role requires shifts covering a 24 hour period.

** Please note this role is not eligible for sponsorship**

Main duties of the job

The post holder will play an essential role in ensuring the smooth running of all administrative, clerical, and computer-based processes within the Emergency Department. You will contribute to the delivery of high-quality patient care by providing clear, effective communication and reliable administrative support to both patients and staff.

Working as part of the reception team in a busy, fast-paced environment, your responsibilities will include:

• Supporting the reception and booking-in process for patients arriving to the Emergency Department
• Accurately entering and updating patient information on the hospital's Patient Administration System
• Assisting with the admission of patients to wards and maintaining up-to-date patient records
• Managing telephone enquiries and directing calls appropriately
• Providing general clerical support such as filing, scanning, and document handling
• Arranging clinic appointments and ensuring relevant documentation is completed
• Liaising with clinical and administrative colleagues to support efficient patient flow
• Undertaking basic office duties to assist the wider ED administration team
• Ensuring confidentiality and professionalism are maintained at all times

Job description

Please refer to the Job description and person specification for further information regarding the role.

About us

Priority will be given to colleagues identified as at risk through the Trust's redeployment process.