Head of Member EngagementNHS

Job summary

The post holder will lead engagement with the organisations membership, primarily through role-based and equality, diversity and inclusion forums as well as some hosted organisations within the directorate of membership development and support. They will hold portfolio-level oversight of forums, remaining close to content and delivery to ensure quality, impact and member needs are met, bringing strong policy awareness. They will provide leadership across these programmes of work, ensuring the offer is compelling, relevant and continuously evolving in response to member insight and the external landscape, and applying judgment to understand patterns of engagement across different work areas.

Main duties of the job

Lead and develop our member forums and EDI networks programme, ensuring it delivers impact, value and a high-quality member experience. Provide leadership and support to the Membership Engagement team, setting priorities and enabling colleagues to do their best work. Build trusted relationships with senior NHS leaders, forum chairs and member organisations, facilitating collaboration and shared learning. Use policy awareness, member insight and sector intelligence to shape relevant discussions and identify emerging priorities. Work across the Alliance to connect people, ideas and activity, ensuring a joined-up and coordinated approach to member engagement, and using data and insights to drive decision-making.

Job description

Design and implement the forums and EDI networks programme, taking responsibility for maximising value, reach and impact, ensuring that there is consistency in delivery and that developments are communicated effectively, both internally and externally to members, stakeholders where relevant. This will also include designing new fora where appropriate Provide leadership and oversight to the Membership Engagement team, setting priorities, supporting professional development, ensuring high-quality delivery across programmes of work, and fostering a collaborative, inclusive and high-performing culture. Ensure resources are deployed effectively and that team objectives align with organisational priorities Apply policy knowledge and analytical judgement to horizon-scan healthcare developments, identifying emerging issues relevant to members and the organisation, working closely with the sector networks and policy teams. Using this insight, the postholder will contribute to well-curated agendas for member forums, and ensuring member insight flows across the organisation Develop effective working relationships with colleagues across all teams including sector networks, acting as a connector to identify opportunities for alignment, collaboration and shared learning. Ensuring: coherence of engagement activity between central and sector based forums and events, avoidance of duplication and coordination of engagement with members advice to network teams on effective design of forums and member engagement events. Take responsibility for promoting equality, diversity and inclusion, ensuring forums, engagement and outputs reflect the needs of all members and stakeholders, and actively embedding inclusive practice into everyday work Build and maintain trusted relationships with senior member representatives (board-level contacts), using insight and data to understand member needs, shape priorities and strengthen member engagement, as well as contribute to the development of an engagement strategy Oversee quality assurance, evaluation and feedback across all forum and engagement activity, ensuring member insight and performance data are systematically captured, analysed and used to drive continuous improvement, and connecting themes across different areas of work to promote shared learning.

About us

The NHS Alliance is committed to promoting a diverse and inclusive environment for our staff. A place where we can all be ourselves and succeed on merit. We offer a range of inclusive employment policies including family friendly policies and flexible working and we have range of channels to support staff from different backgrounds including our staff networks and a staff forum. The NHS Alliance is committed to being a flexible employer. We understand the value and benefit to our employees being able to work flexibly and our agile working principles are designed to empower our people to work with optimal flexibility and minimal constraints to support a work life balance and take care of employee health and wellbeing.