Senior Engagement OfficerNHS

Job summary

You will support the delivery of engagement teams work in line with the 10 year plan and other key relevant policies, to support the current and future needs of commissioners, employers, trade unions. Through smart and efficient ways of working (systems and technology), enable and assist the engagement manager to develop, design and deliver network activities.

Main duties of the job

• Use a range of engagement and communication tools to forward plan, deliver and support participation in meetings/events that enable stakeholders to progress key priorities.
• Have oversight of all team activities to provide prompts and outline drafts in relation to planning, delivery, follow up actions and note-taking, comms, resources, briefings, attendance and evaluation.
• Summarise information and identify trends in a timely manner, and work with the engagement manager and Assistant Director to identify insights and themes for potential product and policy development.
• Ensure that effective and timely communications are delivered to stakeholders and signposting to relevant resources.

Job description

• With support from the engagement manager, using a range of engagement and communication tools to forward plan, deliver and support participation in meetings/events that enable stakeholders to progress key priorities.
• With oversight from the engagement manager, providing a secretariat service to networks. Having oversight of all team activities to provide prompts and outline drafts in relation to planning, delivery, follow up actions and note-taking, comms, resources, briefings, attendance and evaluation. For in-person events this will include confirming, understanding and arranging appropriate venue, logistical and hospitality needs and providing technical support.
• Capturing, recording and collating relevant information and good practice from stakeholders. Summarising information and identifying trends in a timely manner, and working with the engagement manager and Assistant Director to identify insights and themes for potential product and policy development.
• Ensuring that effective and timely communications are delivered to stakeholders and signposting to relevant resources. Supporting colleagues engagement activities by doing desk research to produce suitably detailed and accurate briefings.
• Maintaining records of contacts and activities to ensure details are accurate and up to date to effectively analyse and report on the teams work. Provide the team with relevant data, produce reports and evaluate impact.
• Leading the assessment of evaluation and impact, including collating feedback and supporting the adaption of the work to meet the needs of the commissioner and stakeholders.
• Acting as an initial contact for engagement related queries, offering advice, ensuring queries are dealt with in an appropriate and professional manner.
• Respond directly to straightforward enquiries and provide first draft responses to more complex questions.

About us

The NHS Alliance is the membership organisation that brings together, supports, and speaks for the whole healthcare system in England, Wales, and Northern Ireland. The members we represent employ 1.5 million staff, care for more than 1 million patients a day and control £150 billion of public expenditure. We promote collaboration and partnership working as the key to improving population health, delivering high-quality care, and reducing health inequalities.

NHS Employers is the employers organisation for the NHS in England, commissioned by the DHSC on behalf of the NHS. NHS Employers supports workforce leaders and represents employers and systems to develop a sustainable workforce and enable them to be the best employers that they can be.