Bank Home Visiting HCANHS

Job summary

This is the perfect opportunity to be part of a diverse team providing assessment, advice, and referrals.

As a Bank Home Visiting HCA you will be considered a key individual in executing Greenwich Healths home visiting service on behalf of participating practices. Without you, the service will not function efficiently.

You will be working independently out in the patients residence, but also in collaboration with individuals offering clinical and logistical support. You will also have the induction support of being shadowed by a senior clinician for your first few sessions to ensure full comfortability in the role.

On your shift you will be expected to work independently, using your own initiative. You will perform foot checks, phlebotomy, height and weight measurements, peak flow and a range of other tasks for housebound patients.

This is a genuine opportunity to be a part of something new and exciting in South-East London, with a real opportunity for personal growth and to support housebound patients in your area. The service will run 1-1.5 days a week, which is the frequency at which shifts will be available.

Security and safeguarding measures will be in place, such as a GPS tracking alarm to carry, as well as regular communication with a coordinator to share any concerns. A lone worker policy is also in place.

Main duties of the job

Principal duties and responsibilities

HCA Home Visit/ Long Term Conditions Protocol

• Working with the admin co-ordinator, sending a PEM to the patients practice, highlighting any areas that need referrals etc.
• Checking equipment/paperwork necessary for the home visit, ensuring all is returned to base office and equipment used is replaced
• Complete the checklist/sign in & out sheet
• Carry out the required patient checks
• Ensure all findings are recorded onto the patients record using EMIS.
• Ensure communication is made with the service phone before and after each home visit
• Logging start and end mileage in mileage log
• Return to the office and ensure any equipment used is replaced.
• Observations and information to be gathered by HCA:

o Examination

o Height

o Weight

o BMI

o BP

o Pulse

o Pulse rhythm

o Oxygen saturation level

o Foot check (Diabetes)

o Peak flow (Asthma)

o Lifestyle

o Alcohol

o Smoking

o Exercise do they do any chair based exercise, go in the garden etc,

o Bloods, (if relevant to patients condition management)

Urinalysis

Job description

Job Summary

This is the perfect opportunity to be part of a diverse team providing assessment, advice, and referrals

As a Bank Home Visiting HCA you will be considered a key individual in executing Greenwich Healths home visiting service on behalf of participating practices. Without you, the service will not function efficiently

You will be working independently out in the patients residence, but also in collaboration with individuals offering clinical and logistical support. You will also have the induction support of being shadowed by a senior clinician for your first few sessions to ensure full comfortability in the role.

On your shift you will be expected to work independently, using your own initiative. You will perform foot checks, phlebotomy, height and weight measurements, peak flow and a range of other tasks for housebound patients.

This is a genuine opportunity to be a part of something new and exciting in South-East London, with a real opportunity for personal growth and to support housebound patients in your area. The service will run 1-2 days a week, which is the frequency at which shifts will be available.

Security and safeguarding measures will be in place, such as a GPS tracking alarm to carry, as well as regular communication with a coordinator to share any concerns. A lone worker policy is also in place.

For employees over the age of 25, use of the Greenwich Health car to travel between sites will be available. For those under 25, mileage will be covered by the company for using your own vehicle.

Candidates will be required to:

• Have up-to-date Basic Life Support Certification in Adult and Paediatric
• Have up to date Mandatory Statutory Training
• Be a team player, able to follow instruction and guidance from clinical seniors
• Demonstrate the Organisational values.
• Work well under pressure
• Work independently and make decisions
• Use excellent communication skills
• Travel to different sites throughout the day

Principal duties and responsibilities

HCA Home Visit/ Long Term Conditions Protocol

• Working with the admin co-ordinator, sending a PEM to the patients practice, highlighting any areas that need referrals etc.
• Checking equipment/paperwork necessary for the home visit, ensuring all is returned to base office and equipment used is replaced
• Complete the checklist/sign in & out sheet
• Carry out the required patient checks
• Ensure all findings are recorded onto the patients record using EMIS.
• Ensure communication is made with the service phone before and after each home visit
• Logging start and end mileage in mileage log
• Return to the office and ensure any equipment used is replaced.
• Observations and information to be gathered by HCA are below

Examination

Height

Weight

BMI

BP

Pulse

Pulse rhythm

Oxygen saturation level

Diabetic Foot check

Peak flow (Asthma)

Lifestyle

Alcohol

Smoking

Exercise do they do any chair based exercise, go in the garden etc,

Bloods, (if relevant to patients condition management)

Urinalysis

Communication and Relationship Skills

• Demonstrate excellent communication skills when collaborating with clinical and administrative team members as well as external partners, particularly our practices.
• Able to identify and take into consideration barriers to understanding and employs appropriate methods to ensure effective communication particularly where barriers are clinical in nature.
• Provide emotional support to patients and carers
• Be aware of the procedures to follow if concerned regarding the protection of children.
• Ensure compliance with policies, procedures and clinical guidelines for self and others.
• Hold good relationship building skills to develop strong relationships with key individuals within practices and the local healthcare system

Analytical and Judgmental Skills

• Implement care plans as prescribed.
• Be responsible for monitoring health, safety and security of self and others and promote best practice in the clinical environment
• Take part in activities to counter these to ensure the delivery of safe and effective care.
• Ensure that high standards of care are given and maintained and act when standards are not being met.

Planning and Organisational Skills

• Plan, organise and prioritise own daily workload.
• Recognise, prevent, and diffuse potential areas of conflict and where required take a key role in the management of the outcome.
• To exercise good personal time management and punctuality.
• To work alongside the home visit coordinator to travel pre-organised routes between patient residencies

Physical Skills

• Demonstrate competence in the use of all clinical equipment used in the overall care of patients within the scope of service.
• Demonstrate competence in diagnostic skills such as venepuncture/cannulation.
• Demonstrate clinical treatment skills such as Plaster of Paris and Dressings.
• Have competent computer / keyboard skills including ability to utilise software programmes required to provide the service.

Patient/Client Care

• Establish effective communication with patients and carers / relatives.
• Ensure that appropriate action is taken to protect vulnerable patients and that they can access/receive the appropriate care.
• Ensure compliance with policies, procedures and clinical guidelines for self and others.
• Promote peoples equality, diversity, and rights.
• Identify clinical issues and incidents within the service that reduce the quality of care bringing any issues to the attention of the management team.
• Take part in activities to counter these to ensure the delivery of safe and effective care.
• The post holder is responsible for always ensuring the safety of patients and promoting a safety culture through the effective management of risk.

Responsibilities for Policy and Service Development

• Act as an ambassador and role model for Greenwich Health.

Responsibilities for Finance

• Ensure all clinical equipment used are well maintained and cleansed as required.

Responsibilities for HR

• Act always in accordance with professional code of conduct and guiding documents, Health Care Standards.
• Adhere to Company Policy & Procedure.
• Attend all mandatory training relevant for the post.

Responsibility for Information Resources

• Maintain confidential and comprehensive patient records.
• Participate in collection of patient satisfaction surveys for the service as required.

Research and Development

• Support the clinical lead in ensuring the clinical environment is conducive to effective learning.

Person Specification

FACTORS

DESCRIPTION

ESSENTIAL

DESIRABLE

Education and Qualifications

NVQ Health and social care

Knowledge, Training and Experience

Previous Experience of delivering long term health condition checks

Baseline Observation measurements

Venepuncture and Cannulation

Communication Skills

Good interpersonal and customer service skills

Good written presentation skills

Ability to communicate effectively with a wide range of stakeholders

Personal Skills

Ability to work as part of a team and on own initiative

Ability to work under pressure and to prioritise own workload

Ability to maintain confidentiality

Please note this role requires the successful applicant to have a valid drivers license and their own car to use for travel between home visiting appointments

About us

Greenwich Health

Greenwich Health is the GP Federation for the Greenwich Borough and have a not-for-profit ethos. This means we reinvest all our surplus into developing our staff, our organisation and to support our GP Practices in being sustainable for the future. We are committed to providing quality of care to our patients whilst building resilience for General Practice and providing services and programmes of work to deliver care at scale to the Greenwich Population.This role will be part of an exciting opportunity to work within the Greenwich community supporting patients with long term illnesses.