Referral Processing OfficerCouncil

Post No. POSN005374 - Referral Processing Officer

Referral Processing Officer (Maternity Cover)

Join Our Front Door Team and Help Safeguard Children in Newport

An exciting opportunity has arisen for a Referral Processing Officer to join our busy and dedicated Safeguarding Hub on a fixed-term maternity cover contract.

The Safeguarding Hub is the first point of contact for referrals relating to children and families. Working alongside social care professionals and partner agencies, you will play a vital role in ensuring information is received, recorded and processed efficiently, helping to identify support needs and safeguarding concerns at the earliest opportunity.

As a Referral Processing Officer, you will provide a professional and responsive service, ensuring referrals and information are accurately recorded and shared in line with procedures.

Key responsibilities include:

• Providing a professional first response to callers and gathering relevant information.
• Receiving and processing referrals using the WCCIS recording system.
• Liaising with internal teams and partner agencies to obtain and process information.
• Supporting the collection and recording of performance information.
• Arranging meetings, taking minutes and supporting team activities.
• Maintaining accurate systems, records and statutory checks.
• Providing a high standard of administrative support within a fast-paced environment.

We're looking for someone who is organised, reliable and able to handle sensitive information with professionalism and discretion.

You will have:

• 5 GCSEs (A-C) including English and Maths, NVQ Level 2, or equivalent experience.
• Previous administrative experience within an office environment
• Strong IT skills, including experience using Word, Excel, email and databases.
• Experience of inputting information into electronic recording systems.
• Excellent communication and customer care skills.
• The ability to organise, prioritise and work effectively under pressure.
• A commitment to confidentiality, teamwork and delivering high-quality support services.
• Welsh language skills are welcomed but not essential.

Why Join Newport City Council?

We are committed to supporting our staff and creating a positive working environment where everyone can thrive. We offer:

• Flexible and supportive working practices.
• Access to learning and development opportunities.
• Local Government Pension Scheme.
• Generous annual leave entitlement.
• Staff wellbeing initiatives and employee benefits.

Additional Information

• This is a fixed-term maternity cover position.
• The post is subject to a satisfactory DBS check.
• The post is not politically restricted.

If you are looking for an opportunity to contribute to a service that makes a real difference to children and families across Newport, we'd love to hear from you.

Join Newport's Safeguarding Hub and help ensure children and families receive the right support at the right time.

We welcome applications for all our jobs in either Welsh or English. An application submitted in Welsh will not be treated less favourably than an application submitted in English.

Newport City Council is committed to working towards its workforce being more representative of the population that we serve and particularly welcomes applications from people from minority ethnic communities represented (or living) in the city. Selection will be made on ability and skills to undertake the role.

Newport City Council is not currently supporting applicants with sponsorship for right to work. In applying for a vacancy, applicants should already have the right to work in the UK.

Our values – Fairness for all, Making a difference, Being responsible, Working together
Ein gwerthoedd – Ein Gwerthoedd, Tegwch i Bawb, Gwneud Gwahaniaeth, Bod yn Gyfrifol, Gweithio gyda'n gilydd

Position type: Full time