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Manchester Customer Service & Admin

Office AdministratorNHS

Manchester, M1 3BN Permanent £28,392 to £31,157
Posted 23 September 2026 Closing date 30 September 2026
Manchester Piccadilly Rail Station (0.1 miles, direct) Piccadilly (Manchester Metrolink) (0.1 miles, direct) Manchester Central Coach Station (0.2 miles, direct)

Job summary

Do you want to do meaningful work that makes a genuine difference to society? Our main purpose here at The National Institute for Health and Care Excellence (NICE) is to improve health and wellbeing by putting science and evidence at the heart of health and care decision making. As an organisation we all collaborate to achieve this same goal through empowering our workforce to do great things!

Working within the Workplace and Facilities Management (WFM) team, you will contribute to the smooth running of our offices, meeting rooms and events. You will be a main point of contact for WFM; covering reception on a rota basis and dealing with enquiries in an approachable and professional manner, leading by example and delivering a customer focused, helpful service to staff and visitors.

You will use excellent organisational skills to manage your workload, work confidently both independently and as part of a team, and prioritise tasks as they arise.

You will write documents and develop and administer facilities systems, including electronic records, in accordance with our policies and procedures. Bringing attention to detail: ensuring information held in our intranet and files is accurate and up to date.

Main duties of the job

You will be expected to perform and log health and safety checks and deliver inductions to new colleagues and visitors. We will also train you in Emergency First Aid at Work and as a Fire Marshall.

You will deal with event and room booking requests, ensuring these are responded to in a timely, polite and efficient manner.You will also set up furniture, equipment and refreshments for meetings.

You will assist with the development and implementation of internal policies and procedures, identifying opportunities for improvement and efficiency.

The Manchester Workplace and Facilities Management team of seven is responsible for the running of the NICE offices and meeting rooms; ensuring they are a comfortable, well equipped and a safe working environment for our colleagues and visitors.The team is also responsible for the reception service and facilitating meetings attended by staff and visitors.

Working alongside our colleagues in the WFM team in our London office we manage cross site processes and procedures such as Travel and Accommodation booking for the organisation.

Job description

To be considered for this role, you should be able to particularly demonstrate the person specification criteria in the job advert in your application. However, applicants should be able to demonstrate all essential criteria through the entirety of the recruitment process to be considered for the job. Please see job description attached for full list of responsibilities.

To support your application, it is essential that you provide specific examples from your work history demonstrating how you meet the person specification, and essential and desired criteria for the role in the WFM team. Clearly citing the role or roles in which you gained the knowledge and applied the skills and experience being asked for. If you have transferrable skills that are relevant these should also be outlined.

Please note that this role may not be eligible for sponsorship under the Skilled Worker route. Please refer to the Direct Gov website for further information regarding eligibility.

Please note this vacancy may be closed early if sufficient suitable applications are received so we encourage an early application.

About us

We are passionate and proud of the work we do and the impact we make. NICE offer:

  • Generous NHS Pension - Secure your future with one of the most rewarding pension schemes in the UK
  • Flexible working - Enjoy a healthy work-life balance with options like remote working, compressed hours and flexible start/finish times
  • Exclusive discounts - Save on shopping, dining and more with a Blue Light CardTime to recharge - Start with 27 days' annual leave plus bank holidays
  • Inclusive staff networks - Join supportive communities like Women in NICE, Race Equality Network, Disability Advocacy and NICE and Proud - we celebrate diversity
  • Tailored development - Grow your career with personalised learning and development opportunities

If you feel this is the type of environment you will enjoy working in, apply today!

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