Medical ReceptionistNHS

Job summary

We are looking for an enthusiastic medical receptionist to join our team, for 12 month fixed term cover, starting October 2026.

Hours: 25 hours per week.

Shifts: Monday to Friday, required to work flexibly between 8am and 7pm to cover annual leave and sickness.

Main duties of the job

The role involves being part of a busy reception, assisting patients by directing and signposting to the appropriate healthcare services or professionals efficiently. Responsibilities include receiving and make telephone calls as required, creating a positive image for patients and visitors, handling administrative tasks to ensure the smooth operation of the practice, including support for clinical staff and the team.

Job description

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Transfer calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Monitor online requests and assign online consultations to the appropriate person, in line with practice protocol.
• Enter requests for home visits into the appointment book, ensuring careful recording of all relevant details and where necessary refer to the doctor on duty.
• Action repeat prescription requests and ensure that they are ready for collection by the patient within 72 hours.
• Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
• Enter patient information on to the computer as required and in a timely manner, to ensure that all information is available when needed.
• Ensure that all office and public areas are kept tidy for use.

About us

We have a list size of approximately 6,300 patients, who often have high levels of deprivation and ill health. Working here offers a real opportunity to make a difference in the lives of our patients.

Our practice has 5 GPs, Practice Manager, Office Manager, nursing team and eight reception and administrative staff. We also have access to clinical staff that work across multiple sites in our PCN.

We are a training practice for the Black Country Vocational Training Scheme and have Medical Students from Worcester and Birmingham Universities.