Receptionist / Patient administratorNHS

Job summary

The Receptionist serves as the first point of contact for patients, providing a professional, welcoming and efficient service. The role involves managing enquiries and appointments, supporting patient flow, maintaining accurate records and protecting confidential information. The Receptionist acts as an important link between patients and the clinical team, communicating sensitive information appropriately and identifying matters that require prompt attention. Through effective organisation and excellent customer service, the Receptionist contributes to patient satisfaction and the smooth day-to-day running of the practice.

Main duties of the job

1. Duties and Responsibilities

a) Answering calls, making outbound calls, responding to emails and managing calendars.

b) General medical administration, including using the Accurx triage system.

c) Preparation of practice correspondence, memos and reports.

d) Co-ordinate and manage Appointment books.

e) Respond professionally to emails.

f) Maintain accurate records in filing systems and databases.

h) Act with sensitivity and discretion, maintaining patient confidentiality.

Job description

Receptionists play a vital role in as the first point of contact for patients. Receptionists help manage patient flow, ensure accurate record-keeping, and maintain confidentiality. Receptionists act as a communication bridge between patients and clinical staff, often handling sensitive information and prioritising cases. By providing a welcoming and organised environment, they contribute significantly to patient satisfaction and the overall efficiency of the practice.

About us

Our Mission and Purpose StatementAt The Hill Surgery we provide the care for our patients, that we would want for ourselves.

We provide personal, professional and person-centred care to our patients. We use effective technology to ensure patients can access services, receive timely triage, treatment and referral to meet their needs.We work with our patients to empower them to take control and to manage their own healthcare, by understanding and responding to their needs and involving them in decision making about their care wherever possible.We will create and maintain an educational environment where staff can promote and share learning and best practice. All members of staff are given the opportunity to receive training to ensure they are competently skilled to carry out their duties.We provide a safe and friendly environment for our staff to work and for our patients to attend for their healthcare. Staff can approach the senior management team with queries, obtain clarification, training and undertake their roles with confidence. We have a zero tolerance policy to all forms of abuse.