Medical ReceptionistNHS
Job summary
Reception duties
1. Ensure that patients without appointments but who need urgent consultation are seen in a logical and non disruptive manner.
2. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed.
3. Advise patients of relevant charges for private services, accept payment and issue receipts for the same.
4. Respond to all queries and requests for assistance from patients, doctors and other visitors.
5. Enter requests on the computer for home visits including all relevant information and ensure the doctor is informed, print the necessary paperwork to accompany home visit requests
6. Ensure reception and waiting areas are kept neat and tidy, tidy and sort magazines, toys and leaflets, discarding old or damaged items as necessary
7. Open and distribute mail
8. Post mail when required
9. Watch for and report to the manager on behalf of the partners any matters affecting safety or security, ensuring all clinic rooms are locked when not in use
10. Ensure samples are placed in the courier box within adequate time for collection
11. Ensure all patient tasks are processed in a timely manner.
12. Assist with photocopying when required
13. Liaise with other medical professionals, including district nurses, midwifes and counsellors etc as required
14. Provide adequate support to assist locum staff
15. To wear smart and appropriate clothing and footwear complying with the practice uniform policy
Main duties of the job
To provide a point of contact (face to face or telephone) for the patients and act as a focal point of communication between patients, doctors and other medical staff.
Operation of telephone system:
1. Receive and make calls as required. Divert calls and take messages as appropriate.
2. Ensure that system is operational at the beginning of each day and that any other telephone operations which you are responsible for are undertaken.
3. Ensure telephone lines are switched over to night service at the end of the day.
6.4 Start and end of day procedures:
1. Open up premises at the start of the day and make all necessary preparation to receive patients.
2. Secure premises at end of day, tidy waiting areas, kitchen etc
6.5 Preparation of consulting rooms, monitoring of waiting rooms:
1. Ensure rooms are neat and tidy at start and end of consulting sessions.
2. Monitor waiting rooms to ensure that they are kept in a reasonably neat and tidy manner.
6.6 Housekeeping duties:
1. Participate in preparation of tea/coffee for doctors and staff.
2. Generally ensure the tidiness of the practices working areas.
Job description
Major duties and responsibilities of the post
6.1. Management of appointment systems
1. Ensure total familiarity with all appointment systems in effect.
2. Book appointments and recalls ensuring sufficient time is allowed and relevant information is recorded.
6.2 Reception duties
1. Ensure that patients without appointments but who need urgent consultation are seen in a logical and non disruptive manner.
2. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed.
3. Advise patients of relevant charges for private services, accept payment and issue receipts for the same.
4. Respond to all queries and requests for assistance from patients, doctors and other visitors.
5. Enter requests on the computer for home visits including all relevant information and ensure the doctor is informed, print the necessary paperwork to accompany home visit requests
6. Ensure reception and waiting areas are kept neat and tidy, tidy and sort magazines, toys and leaflets, discarding old or damaged items as necessary
7. Open and distribute mail
8. Post mail when required
9. Watch for and report to the manager on behalf of the partners any matters affecting safety or security, ensuring all clinic rooms are locked when not in use
10. Ensure samples are placed in the courier box within adequate time for collection
11. Ensure all patient tasks are processed in a timely manner.
12. Assist with photocopying when required
13. Liaise with other medical professionals, including district nurses, midwifes and counsellors etc as required
14. Provide adequate support to assist locum staff
15. To wear smart and appropriate clothing and footwear complying with the practice uniform policy
About us
This exciting new role provides the opportunity to work with the General Practice and alongside a team of GPs, pharmacists, pharmacy technicians and an admin team to support the delivery of patient care with the reception team
You will be responsible for the care management of patients on the phone and at the front desk.