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Stoke-on-Trent Customer Service & Admin

AdministratorNHS

Longton, Stoke on Trent, ST3 4QX Permanent £25,760 to £27,476
Posted 17 September 2026 Closing date 4 October 2026
Longton Rail Station (1 mile, direct) Kingsley & Froghall (Churnet Valley Railway) (7.2 miles, direct) Transport Hub (10.5 miles, direct)

Job summary

We are pleased to offer an exciting opportunity for an Administrator to join our Home First Team (Discharge to Access - D2A) based in North Staffordshire.

If you're seeking a fresh challenge within an organisation committed to supporting your development and helping you reach your full potential, this could be the perfect role for you.

In this position, you will provide confidential and effective administrative support to the Home First Team. You will need strong organisational skills and the ability to prioritise the demands of a busy team. We're looking for someone who is calm, motivated, and adaptable, with a positive and flexible approach to their work and the resilience to manage changing or challenging situations.

There may be a requirement for you to travel between Trust locations in the Staffordshire area as well as other locations as required by the service.

Main duties of the job

As administrator, you will be expected to work independently, showing initiative and a willingness to support colleagues as an integral member of the team.

As part of this role, you will be required to:

  • Prioritise tasks and meet deadlines to fulfil the requirements of the role, working with others to deliver a high-quality and seamless service.
  • Have strong interpersonal and communication skills are essential, along with the ability to manage sensitive and challenging situations.
  • Attend meetings, transcribe and distribute minutes, book venues and arrange hospitality as required.
  • Be confident and knowledgeable in the use of computers, Microsoft office and IT systems.
  • Ensure compliance with Trust policies, procedures and guidelines, taking action and alerting nurses/management if concerned about any aspect of patient care.
  • Support and assist the Team Leader in recruitment and induction of new staff and associated duties

Job description

This role isnoteligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

For further details about this diverse and engaging role, please refer to the full job description and person specification.

About us

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

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