Medical receptionistNHS

Job summary

This is a fast paced role in a constantly busy environment. You will work as part of a large team under the guidance of a Lead Receptionist. Our reception team manage many day to day tasks to give admin support to our clinical team and management.

Main duties of the job

• Meeting and greeting of patients who are consulting with members of the Practice team
• Ensuring a professional and timely service for patients and visitors
• Ensure that the reception area is tidy and welcoming
• Appointment system making appointments for patients
• Generate prescriptions from patients requests in accordance with Practice Protocol.
• Inputting patients requests for home visits and printing summary
• Taking queries from patients and ensuring the information in relayed to the relevant team member for any actions
• Retrieve and re-file records as required.
• Answering telephones, divert calls and take messages, ensuring the accuracy of detail and prompt appropriate delivery.
• Taking post
• photocopying as requested.
• Preparing Doctors rooms.
• Receive deliveries into the Practice and deal with appropriately
• Dealing appropriately with patients enquiries at reception or via the telephone.
• Maintenance of patients notes including starting a new wallet when required and dividing the contents in chronological order if a new record.
• Editing data into patients records accurately.

Job description

Responsibilities

The medical receptionist should be able to have:

Excellent communication skills are essential in order to communicate with patients and the wider team

Understand the importance of confidentiality within the Practice.

Understand the use the information technology equipment in the Practice.

Liaise with hospitals and other outside organizations in order to provide service for the patients in a professional manner.

Work under the guidance of others and also using own initiative.

About us

We are a growing practice with a population of 11,400 patients working across two sites the main site being a purpose built practice in Fenton, and a branch site in Longton, Stoke on Trent.

We have 8 GP's, 6 nurse's and a large admin/reception team.