Care Co-Ordinator/ReceptionistNHS

Job summary

Acle Medical Partnership is an 8 Doctor dispensing practice providing care to approximately 9,500 patients in and around Acle in North Norfolk. We are looking to recruit a care co-ordinator to provide support to the reception department, nursing team and to deliver care and support to our patients to ensure they get the best care possible. This post requires a kind and caring individual with an eye for detail.

Main duties of the job

You are required to work as part of a team to ensure the smooth and efficient running of the surgery and to be an advocate for patients to ensure that they get the best care possible. It is therefore important to undertake your duties described below in a professional, confidential and efficient manner. There will be other duties that will be added as the practice and the job holder develop.

You will provide a point of contact for patients and as such are required to be courteous, sympathetic and professional in these dealings. The need to liaise effectively with other health professionals and colleagues is a major requirement of this post.

Job description

• To work with the GPs and other primary care professionals within the practice to identify and manage a caseload of patients.
• Identify, where required and as appropriate, patients that need to be referred back to other health professionals within the practice and wider community.
• Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers and/or health wellbeing coaches and other primary care professionals with then practice and PCN.
• To support patients to utilise decision aids, help create single personalised care and support plans, in line with best practice.
• To assist the Reception Team when required.

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• To help people to manage their needs through answering queries, making, and managing appointments and ensuring that people have good quality written or verbal information to help them make choices about their care.
• Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing.
• Raise awareness of how to identify patients who may benefit from shared decision making and support staff and patients to be more prepared to shared decision-making conversations.
• Provide the interface between primary care and health services, helping patients with the transition between services.
• Ensures awareness of statutory and local clinical protection procedures, including systems of referral.
• Attend and participate in any practice meetings when required.
• Any other delegated duties appropriate to the post.
• Support uptake of National Screening Campaigns and Quality Outcomes Framework for long term conditions.

This role includes a significant amount of communication, including with patients and their families and various medical professionals both within the practice and the wider community.

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About us

Acle Medical Partnership always promotes development and progression. We are a dedicated team and pride ourselves on a family like atmosphere and treat people how we would like to be treated. We offer private health insurance.