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Broadland Customer Service & Admin

Clinical AdministratorNHS

Norwich, NR6 5BE Fixed-Term £25,760 to £27,476
Posted 15 September 2026 Closing date 22 September 2026
Norwich Rail Station (3.2 miles, direct) Wroxham (Bure Valley Railway) (7.7 miles, direct) Barnards (34.2 miles, direct)

Job summary

Do you have an eye for detail and enjoy getting to the root of a problem? Are you committed to data quality? We have an exciting opportunity!

We are looking to recruit enthusiastic, conscientious and flexible Band 3 Clinical Administrator to support our clinical community teams within the Adult Community Services in Norwich. This role will involve a range of administration duties to meet the needs of our clinical teams, service users and their families.

This role requires regular on-site presence at our designated base location to ensure effective collaboration and service delivery.

Main duties of the job

Candidates will be expected to demonstrate experience in data entry and interpretation with an awareness of key performance indicators. Attention to detail and daily use of Excel and other MS packages will also be expected of the successful candidate.

In addition to the above you will demonstrate team work skills and a commitment to the provision of a positive service user experience. The role will also include call handling and face to face liaison with service users and colleagues alike. The successful candidate will be required to demonstrate exceptional interpersonal and customer service skills with experience of and a dedication to confidentiality.

You will be joining a demanding fast paced environment using the Trust's EPR.

Previous experience of Trust IT systems would be of benefit but not essential as all training will be provided. Experience of Microsoft packages is ideal in the successful candidate.

Job description

Previous administration experience is essential including use of ICT applications and packages, particularly Excel.

  • Please note this is a permanent position
  • Working hours will be 37.5 over a 5 day week, Monday to Friday
  • The position is based at the Peddars Centre at Hellesdon Hospital where on-site parking is available
  • Occasional travel may be required and flexibility essential

Please note that this role does not meet the UKVI eligibility requirements for a skilled worker visa. The Trust will not be able to issue a Certificate of Sponsorship, so any successfully appointed candidate will need to maintain their own independent right to work for the duration of their role. If you require sponsorship and apply for this role, regrettably, your application will be withdrawn.

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Please visit our Facebook and Twitter page @NSFTjobs

About us

Benefits included with this role are:-

  • NHS pension
  • a comprehensive in house & external training programmes
  • career progression
  • starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
  • staff physio service
  • NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other and are looking forward to welcoming you!

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