Home First Transport Co-ordinator /IDS HubNHS
Job summary
This role is an integral part of the Home First pathway supporting patients across the Pennine Lancashire footprint. The role will work alongside the Pennine Lancashire Home First pathways co-ordinating the safe transport of patients from hospital to home. The role will also include the management of the IDS Hub and the Home First referrals and supporting wider teams The service operates 7 days per week including bank holiday and hours will be flexible 8am - 5pm.
Main duties of the job
Work flexibly across the entire Pennine Lancashire Home First pathway to meet the needs of all Home First discharges for all adult patients being discharged or requiring community support.
Drive communication and response between relevant services through Hub management and Home First referrals
To ensure you are an integral part of a responsive team by delivering a highly responsive and effective service delivery increasing utilisation of the dedicated Home First Transport.
Complete a daily work allocation and ensure completion of all tasks to effectively operate the service, within this demonstrate a flexible approach to meet individual patients/family need.
Report & monitor problems with transport services and escalate issues to senior clinical flow team.
To promote and maintain effective communication channels between relevant teams in order to successfully coordinate discharges.
Proactively advise and support staff to initiate the early discharge planning. Encourage wards to utilise the Discharge Lounge for Home First discharges
Identify, progress chase and monitor delayed discharges highlight to Senior Manager or Site Manager
Maintain accurate records and participate in audits as required in relation to the Pennine Lancashire Home First discharge planning process.
Support and respond to the Trust Escalation Processes
Ensure compliance with other related Trust Policies and Department of Health Legislation with regard to discharge planning processes.
Job description
The post holder will:
Have a high level of IT skills including use of internet and e-mail and be able to use any special programmes relevant to the service.
Develop Knowledge of Transport systems.
Support the onward discharge by providing a proactive and efficient service on the patients homeward journey through the Home First pathway
Work efficiently and effectively to release bed capacity within both the hospital and community area settings.
Provide a high level of progress chasing, facilitation and co-ordination to the discharge planning process for all patients.
Work in partnership with other health and social teams and services across the hospital(s) that are involved in discharge planning.
Ensure accurate patient records are kept across multiple electronic systems are kept live and up to date.
The post holder will be working independently on their own initiative, reporting back progress and informing senior staff of any problems arising.
Contribute to the reduction in length of acute stay.
The post holder will be required to maintain a confidential and professional approach at all times. The role will involve communicating with, colleagues, nursing and AHP professionals across health and social care, either by telephone or face to face.
Be a point of contact for all level of queries with regards to Home First discharges. Escalate unresolved issues, complaints, disputes or delays in the care process to the relevant senior team leader.
Prioritise and organise own caseload of work within the designated environment.
Provide additional support and a flexible way of working across the Pennine Lancashire Home First pathway.
Collate and maintain statistics as required and report on caseload weekly to the Senior Team
Predominately, the hours of duty will be between 8am 5pm over 7 days to include bank holidays and weekends
About us
You will work as part of the Integrated Discharge Service. You will be responsible for the day to day management of the Hub, Home First referrals and ensuring safe effective discharges proceed without delay.
You will support the wider team and have a good understanding or a commitment to learn the discharge processes.