Practice AdministratorNHS
Job summary
To be responsible for undertaking a wide range of administrative duties and the provision of administrative support to the multidisciplinary team.
Duties can include, but are not limited to, supporting the administration team with patient registration, booking appointments, processing of information (electronic and hard copy) in a timely manner and in accordance with current policies.
To support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Main duties of the job
- Welcome patients & visitors to the Practice
- Answer incoming calls, transfer calls or dealing with callers requests
- Receiving of patient samples & processing as per protocol
- Book appointments, maintain & monitor appointment system
- Process incoming & outgoing mail
- Initiate contact with & response to requests from patients, team members & external agencies
- Process referrals to external agencies such as District Nursing
- Process & support patient call & recall systems
- File & store records as required
- Input data into patients' healthcare records
- Scanning of patient related documents & attaching to records
- Extracting data required from clinical correspondence & code the data into the patients' record on TPP SystmOne Clinical System
- Manage all queries
- Monitor & maintain work areas ensuring a clean, tidy & effective work area at all times
- Support clinical staff with general tasks as requested
- Processing of changes to patients registration, deduction of record & new patient registrations
- Maintain effective security of data at all times
- Assist with fault reporting
- Ensure new patients records are received electronically & imported onto the clinical system
- Summarise patients notes when requested
- Process patient online applications as required
Job description
The successful candidates will provide professional, efficient, and friendly reception and administrative service to patients, clinicians, and practice staff. The post holder will act as the first point of contact for patients, ensuring excellent customer service while supporting the smooth day-to-day operation of the practice.
About us
We are a practice with around 6200 patients, there are 2 GP partners, 2 salaried GPs, 1 Advanced Nurse Practitioner, 3 Practice Nurses and a small Healthcare Assistant team.
We have a friendly, hard working admin team who support the clinical staff with the smooth running of the practice, answering calls, greeting patients at reception and processing referrals, amongst a wide range of other administrative duties.