ReceptionistNHS

Job summary

Receptionist is responsible for undertaking a wide range of reception duties and providing support to the multidisciplinary team. Duties may include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of personal information and assisting patients as required.

Main duties of the job

To act as a central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with the multidisciplinary team member and external agencies such as secondary care and community service providers.

Job description

The core responsibilities of the receptionist are as follows. On occasion, there may be a requirement to carry out tasks not listed below, that are within the reasonable scope of the role.

• Maintain and monitor practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Data entry of new and temporary registrations and relevant patient information as requested
• Input data as necessary onto patients healthcare records
• Direct requests for information to relevant team members i.e., SAR, DVLA forms, insurance/solicitors letters
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Support all clinical staff with general tasks as required
• Photocopy documentation as required
• Maintain a clean, tidy and effective working area
• Monitor and maintain the reception area and notice boards

In addition to the core responsibilities, the Receptionist may be requested to;

1. Action incoming emails and correspondence as necessary

2. Complete opening and closing procedures in accordance with the rota

3. Partake in audit as directed by the audit lead

4. Support admin team, providing cover during absences

5. Scan patient related documents and attach scanned documents to patients healthcare record

About us

Branston and Heighington Family Practice is a semi-rural GP surgery serving the communities of Branston, Heighington, and the surrounding areas of Lincolnshire. As a community-focused practice, we place strong emphasis on continuity of care, personalised support, and building long-standing, trusted relationships with our patients.

The practice provides a full range of primary care services, including routine and same-day appointments, chronic disease management, health promotion, minor illness treatment, and access to an experienced multidisciplinary team. Our semi-rural setting allows us to offer a friendly, patient-centred environment while maintaining high clinical standards and adopting modern approaches to care.

Branston and Heighington Family Practice is committed to continually improving services, supporting staff development, and working collaboratively with local health partners to meet the evolving needs of the community we serve