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North Kesteven Customer Service & Admin

Team AdministratorNHS

Swinderby, LN6 9PT Permanent £25,760 to £27,476
Posted 12 August 2026 Closing date 26 August 2026
Swinderby Rail Station (0.6 miles away) Central Bus Station (7.4 miles away)

Job summary

To work as part of the Healthcare team, providing administrative support, ensuring safe working practice in a secure environment in accordance with the Prison Healthcare Standard, Prison Service rules and Prison service Standing Orders.

The post holder will work in close liaison with other disciplines within the prison setting and with external agencies in arranging appointments to meet patient care.

The post holder will be fully integrated within a team of multi-disciplinary individuals.

The role will involve working at times without direct supervision, undertaking delegated tasks and reporting back to the line manager.

The post holder will actively participate in the ongoing development of positive working relationships with officers and staff throughout the prison.

Please note this post is subject to security vetting. To be considered for this post you will need to have continuously resided in the UK for a minimum of 3 years prior to this application and be able to evidence your years of residency.

Main duties of the job

Booking clinics and managing clinicians' ledgers

Allocating caseloads for new referrals and reviews

Maintaining local data bases and S1 waiting lists

Inputting data into local and national data bases

Support the service in collating patient feedback, complaints and compliments

Sending correspondence to residents under direction from clinical or leadership team

Placing procurement requests required by the teams

Take minutes in clinical and operational meetings

To use Microsoft Office programmes, including Outlook, Word, PowerPoint, and Excel.

Job description

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.

About us

NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools.We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.

NHFT promotes a culture of learning to improve the care and safety of our patients and staff, which focuses on people who enable our Trust to be 'outstanding' by supporting opportunity, innovation, development and growth.

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