Ward ClerkNHS

Job summary

Shift Patterns: 8:00 - 16:00 Wednesdays, Thursdays and Fridays.

The post holder will work as an integral part of the ward team. They will be responsible for monitoring of all non-clinical patient facilities in service of the ward area and ensuring a clean, safe and comfortable environment to improve the patient's experience along with providing a comprehensive clerical service to the ward ensuring that all duties are carried out accurately and efficiently and that confidentiality is maintained.

Main duties of the job

The main elements of this role are conducting daily checks of the ward environment to monitor quality standards, to report deficiencies and take appropriate action. Ensure the delivery of cleaning, catering and minor maintenance services alongside providing a robust administrative service. Please see job description for more details.

Job description

Key Duties/Responsibilities

To adopt a flexible approach and recognise changing priorities throughout the day in respect of the fluctuating nature of a busy service.

To ensure accurate and efficient allocation, recording and despatch of mail.

To receive telephone calls, refer to nursing staff or take/allocate messages as appropriate.

To receive and send documentation and e-mail as per policy

To produce correspondence and other documentation as required.

To photocopy, collate and distribute documentation as required.

Where appropriate take responsibility for inputting staff ESR data.

Undertake the storage, receipt and return of electronic patient records.

To maintain manual and computerised filing systems, so as to ensure the efficient retrieval of information.

To input and look up patient data on computerised information system as required.

To book transport and appointments for patients with other departments as directed by nursing staff.

To liaise with other departments and agencies on behalf of nursing staff as requested.

To assist nursing staff in administrative duties relating to staff cover and absences.

To assist with ordering procedures for ward supplies, with particular responsibility for maintaining stationery stocks.

To support when required, the ward in ensuring they remain compliance with MHA/MCA Law requirements i.e. checking expiry dates, assisting with reminders

Ensure all patient demographics within the electronic records are up to date and correct

Ensure that relevant discharge information is sent to the patients GPs within the specified timeframe.

To provide reception services for the ward, using the door security system, as appropriate, receiving visitors on behalf of the ward, dealing sensitively with people, in person and on the telephone, taking accurate messages and providing follow up action as required, using appropriate initiative.

To support with the induction of staff and oversee the process for booking and recording staff training, providing the Ward Manager with a regular report of compliance.

To provide cover for other ward administrative staff; when required this may be in other areas.

To participate in the Trusts supervision and appraisal system.

To carry out any other duties as requested.

To be aware of and able to use de-escalation techniques and physical breakaway.

To undertake delivery and collections as required

Work unsupervised in the office and ward areas, but also as part of a wide multi-disciplinary team.

Specialist/technical requirements

To maintain records of sickness/absence/leave/training for the team.

Organise and facilitate relevant meetings, preparing the agenda and taking notes of the meeting.

When required book bank staff via the Nurse Bank as instructed by the Ward Manager or Deputy.

To develop and maintain basic databases and spreadsheets as required.

To maintain the wards digital pathway tool managers.

About us

As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care.

We pride ourselves on ensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.

We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045 (Greener NHS (england.nhs.uk). As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike.

The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.

The Trust is committed to the Step into Health scheme and actively encourages applicants from the Armed Forces Communities to apply.