Bank Administrator Band 3NHS

Job summary

We are looking for proactive and motivated Administrative Assistants to provide comprehensive support to our expanding Single Point of Access Service. The service is based alongside our integrated community teams at Hollyfield House in Surbiton. You will be part of a friendly team formed to effectively assist our wide range of adult community health and social care teams, including Community Nursing, Therapies, Rapid Response, Urgent Care Support Service and our integrated Reablement/ Intermediate care team.

This is a key frontline post providing both interest and variety. The post holder must be well organised, reliable, have a flexible approach, possess excellent communication skills and be able to work independently and as part of a team. Excellent computer skills are essential as is an efficient and helpful telephone manner. Full on the job training will be provided.

Staff members work on a rota basis including some bank holidays and weekends. We are particularly keen to recruit staff for weekend working.

In line with the majority of NHS organisations in London, we would not normally pay travelling expenses for interviewees.

Your Healthcare CIC reserves the right to close this vacancy prior to the advertised closing date if a high number of applications are received. If you are interested in this role, please submit your application as soon as possible.

CLOSING DATE: 29/09/2026

INERVIEWS: 01/10/2026

Main duties of the job

Be the first point of contact within the single point of access for referrals coming into Your Healthcare , demonstrating the ability to communicate tactfully with all service users.

Direct complex referrals to the appropriate team members within agreed timescales and key performance indicators, thereby ensuring that urgent referrals are prioritised.

Deal with enquiries and provide general nonclinical advice and information to service users, the general public and stakeholders within agreed protocols.

Ensure routine information is effectively exchanged with colleagues and teams and recorded on the YH clinical database.

Be responsible for maintaining up to date and accurate records, contributing to the collation of service performance data and ensuring that confidentiality is maintained in accordance with YH policies and the Data Protection Act.

Provide administrative support and cover to the self managed teams as required by the administration co-ordinator.

Initiate, organise and maintain effective departmental filing systems and office management systems.

Complete surveys and audits in collaboration with the members of the multidisciplinary teams, including telephone interviews with participants and obtaining and collating data under the supervision of senior staff.

Due to the post holder having access to vulnerable adults, the successful candidate will be required to undertake an Standard DBS check.

Job description

Job Purpose

To ensure all referrals and enquiries coming into the single point of access are recorded and directed following agreed protocols.

To provide administration duties to self-managed teams.

Please find attached full Job Description under Supporting Documents.

About us

At Your Healthcare CIC, we are dedicated to delivering high-quality, patient-led health and social care services for residents in Kingston and providing specialised learning disability services in Richmond. As a Community Interest Company, we prioritise community-driven care and offer an environment that empowers you to make a real impact.

Why Choose Us?

NHS Pay & Benefits: Enjoy the security of NHS pay, Agenda for Change terms, NHS pension scheme, and salary sacrifice schemes

Bureaucracy-Free Environment: Implement good ideas quickly and effectively without delays

Work-Life Balance: Benefit from our Employee Assistance Programme and various staff discounts

Exceptional Staff Experience: Join a supportive workplace with positive feedback from staff and patients

Inclusive Culture: We promote equality, diversity, and inclusion, encouraging applications from all backgrounds

Impactful Community Involvement: Have a real voice in shaping care as part of our membership organization. Your ideas and contributions matter

Join Us Today

We are looking for passionate individuals who value high-quality care, inclusivity, and community engagement. Join our forward-thinking, patient-centred team. Explore our career opportunities and become part of a team that values your expertise and dedication.

We recognise that applicants may choose to use AI as part of their application process. This is permitted, however please clearly state within your application where AI has been used.