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Kingston upon Thames Customer Service & Admin

General AdministratorNHS

Kingston Upon Thames, KT2 5BF Permanent £25,000 to £27,500
Posted 11 September 2026 Closing date 30 September 2026
Kingston Rail Station (0.2 miles, direct) Richmond Underground Station (3.3 miles, direct) Cromwell Road Bus Station (0.3 miles, direct)

Job summary

We are seeking an experienced and professional Executive Assistant to support the Senior Management Team at Manston STHF.

The Executive Assistant will provide executive and administrative support, manage sensitive and confidential information, and ensure the efficient coordination of operational, governance, and communication activities across the facility.

Main duties of the job

We're seeking an experienced Executive Assistant to provide comprehensive administrative and governance support to our Senior Management Team. You'll manage diaries, coordinate and minute meetings, draft polished correspondence and reports, and act as the first point of contact for internal and external enquiries all while maintaining strict confidentiality. The role also supports governance and board meeting administration, accurate record-keeping, and tracking of actions and deadlines, helping the site meet Home Office and NHS compliance and reporting standards. You'll coordinate travel and event logistics, liaise with stakeholders to support smooth operational delivery, and contribute to internal communications. We're looking for someone with strong PA/EA experience, excellent written communication skills, sound judgement around confidentiality and data protection, and the flexibility to work occasional evenings or weekends all delivered in line with DrPA Secure's CARE ethos and commitment to equality, diversity, and inclusion.

Job description

Administrative and Executive Support

  • Provide comprehensive administrative and executive assistance to the Senior Management Team, including diary management, meeting coordination, and minute-taking.
  • Prepare and format correspondence, reports, presentations, and policy documents to a high professional standard.
  • Manage communications, prioritising tasks and maintaining confidentiality at all times.
  • Coordinate travel arrangements, events, and logistics for internal and external meetings.

Operational and Governance Support

  • Support the organisation and documentation of governance, operational, and board meetings.
  • Maintain accurate records, filing systems, and document control in line with data protection and information governance policies.
  • Track actions and deadlines to ensure timely completion of key operational priorities.
  • Assist in the preparation and submission of reports, audits, and compliance documents.
  • Supports achievement of site KPIs by ensuring timely coordination of governance meetings, accurate documentation of operational decisions, and effective communication that enables Senior Management to meet compliance, performance, and reporting deadlines in line with Home Office and NHS standards.

Communication and Stakeholder Liaison

  • Act as the first point of contact for the Senior Management Team, handling internal and external enquiries professionally.
  • Liaise effectively with colleagues, partners, and external stakeholders to support smooth operational delivery.
  • Contribute to internal communications, newsletters, and engagement initiatives as required.

General Responsibilities

  • Promote and uphold DrPA Secures ethos of CARE in all duties.
  • Maintain confidentiality, professionalism, and integrity at all times.
  • Ensure compliance with information governance, data protection, and operational policies.
  • Promote equality, diversity, and inclusion in all aspects of work.
  • Take responsibility for personal wellbeing and professional development.
  • Work flexibly to meet organisational needs, which may occasionally include evenings or weekends.

Disclosure and Barring Service Check & CTC Clearance

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

This post will require the holder to undertake and successfully complete the Counter Terrorism Clearance (CTC) process.

Please note, in order to apply, all applicants need to have been living in the United Kingdom (with residency in the UK, such as UK/Irish/EU Passport, or an Indefinite Leave to Remain Visa) for the last 5 years with no more than a 28 day break being outside of the UK and no gaps in employment during this time.

About us

DrPA has been operating in secure environments since 2014 providing General Practitioner services and we are now growing to provide a complete healthcare service at Manston STHF & Western Jet Foil. This will be delivered directly or through a range of specialist partners who are experts in their field. We deliver our services based on our ethos of CARE:

  • Compassionate care that is trauma informed and supportive
  • Assurance that care is evidence-based & demonstrates high quality outcomes for our patients
  • Respectful of peoples cultural and religious beliefs
  • Empowerment We centre each resident by co-creating holistic care plans that treat their needs and equip them to self-manage their wellbeing.
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