Community Support WorkerNHS

Job summary

We are seeking to appoint a motivated Community Support Worker to join the Primary Care Home Hub (PCH) based at Martham Health centre. The team delivers Community healthcare to patients in their own home in the Great Yarmouth and Northern villages area.

This role focuses on the provision of reablement interventions. Delivering care, support and encouragement to patients in order to promote independence. Responding to patient and family needs. Prevent unnecessary hospital admission and support end of life care at home. The Primary Care Home is a multidisciplinary team of Nurses, Therapists, Assistant Practitioners, Health Care Assistants, and Rehabilitation Support Workers delivering nursing, therapy and reablement/rehab services to adults in their own homes.

Do you have excellent communication skills, consider yourself to be caring and compassionate and want to make a difference to the patient's experience on a daily basis, whilst being able to demonstrate how you embody our values and commitments and have a desire for personal and professional develop.

Ideally some experience in community work would be an advantage however consideration would be given to the right candidate.

Main duties of the job

To work with patients towards self-care and independence.

*To support and deliver aspects of activites of daily living. To include management of dietary and fluid intake, management of continence, assisting with toileting, including use of sheaths, catheters and continence pads.

• Take, record and report blood pressure, respiration, pulse rate, oxygen saturation levels, urinalysis. Be able to recognise and report the deteriorating condition of a patient
• Undertake skin assessments. Undertake like for like dressing change if required.
• Provide walking aids, provide and fit small aids and equipment as directed.
• Prompt, assist and manage medication as directed by Medication Administration Record chart. Reporting any problems with medication and/ or compliance
• Participate in caring for patients at the end of life when appropriate.
• Ensure a high standard of record keeping is achieved in line with ECCH standards.

*The service uses SystmOne as a clinical IT system to support mobile working.

The service operates 7 days a week 7:00 to 20:30 hours. Applicants will be required to work a variety of shifts including weekends and bank holidays. At times you may be required to work with another of the 4 PCH's from a different location to cover staff sickness, or capacity pressures. If not previously achieved you will undertake the nationally recognised Care Certificate programme on commencing employment.

For further information please contact [email protected]

Job description

• Contribute to, support and promote ECCH's, strategic direction, values and culture in relation to primary care home services.
• Communicate effectively with patients, relatives and carers, respecting patient confidentiality with privacy and respect for diverse cultural backgrounds and requirements.
• Communicate routine information to patients, relatives or carers, using skills of persuasion, reassurance, tact and empathy as required.
• To support relatives at all times and be aware of the effects of illness on the family.
• Enable individuals and their families to express their needs and preferences and take appropriate action to overcome barriers to communication.
• To support and deliver aspects of activities of daily living. To include management of dietary and fluid intake, management of continence, assisting with toileting programmes, including use of sheaths, catheters and continence pads.
• To promote confidence in the patient by means of appropriate standards of appearance, behaviour and attitudes
• Check compliance with medication- Prompt, assist and manage medication as directed by Medication Administration Record chart. Reporting any problems with medication and/ or compliance.
• To safeguard the confidentiality of all personally sensitive information.
• Contribute to the clinical governance agenda through participation in clinical audit.
• Create an environment conducive to effective working, respecting and supporting staff to deliver high quality clinical services.
• Work as part of the multidisciplinary Primary Care Home to deliver planned and unplanned services.
• Work with patients towards self-care and independence.
• Participate in caring for patients at the end of life when appropriate.
• To implement the care as planned taking into account own competencies.
• Take, record and report blood pressure, respiration, pulse rate, oxygen saturation levels, urinalysis. Be able to recognise and report the deteriorating condition of a patient
• To report any concerns / changes in the patient's condition to a registered nurse or appropriate Health care Professional without delay.
• Undertake skin assessments. Undertake like for like dressing change if required.
• Provide walking aids, provide and fit small aids and equipment as directed.
• Ensure a high standard of record keeping is achieved in line with ECCH standards.
• Engage in personal development, maintain competence, knowledge and skills commensurate with role
• Take responsibility for the safe use of clinical equipment,
• Contribute to the effective use of resources.
• Report any concerns/ changes in a patient's condition to a registered health care professional without delay.
• All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.
• Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word 'CARE'. These stand for: Compassion, Action, Respect and Everyone.
• Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

About us

ECCH has been successfully delivering NHS community health services in Norfolk and Suffolk since 2011. We are a social enterprise which means we don't exist to make a profit - all our surplus resources are reinvested in enhancing services and supporting local communities.

We are a staff-owned organisation where everyone has the option to hold a share and have a real say in how ECCH is run. Our Shareholder Council is made up of staff from across the company and is chaired by two Staff Directors who represent colleagues at Board level.

ECCH is aligned to NHS terms and conditions, and offers many employee benefits. You can find out more about these by visiting our website at www.ecch.org

We strive to empower our teams to be the best they can be and have built our 'Proud to Care' culture around a set of values which underpin everything we do. We stand for innovation, quality and partnership - working with, and for, our communities to provide exceptional care and be an employer of choice.

We recognise that AI tools are increasingly used in professional settings. While we encourage strong applications, we value authenticity and an accurate reflection of skills and experience. Applicants must declare if AI has been used to complete their application.

Under current UK immigration rules, this role does not meet the eligibility requirements for sponsorship under either the Health and Care Worker visa or the Skilled Worker visa routes.