Receptionist/Administrator - Central Lakes Medical GroupNHS

Job summary

Central Lakes Medical Group is looking for a friendly, professional and motivated Receptionist/Administrator to join our team.

This is a 20 hour per week role, working primarily from Coniston Surgery on Mondays, Tuesdays and Fridays.

The successful candidate will be the first point of contact for patients, providing excellent customer service both in person and over the telephone. Duties will include reception work, appointment management, administrative tasks, processing correspondence and supporting the wider practice team.

We are looking for someone who:

• Has excellent communication and interpersonal skills.
• Is organised and able to manage a varied workload.
• Works well as part of a team.
• Is confident using computer systems.
• Is committed to providing outstanding patient care and service.

Previous reception or administrative experience is desirable, although full training will be provided.

Join a supportive and friendly team serving our local communities in the heart of the Lake District.

Closing date: 24 September 2026

Interview date: 30 September 2026

WHEN APPLYING FOR THIS ROLE, PLEASE INCLUDE YOUR MOBILE NUMBER ON YOUR APPLICATION SO WE CAN CONTACT YOU IF NEEDED. PLEASE ALSO CHECK YOUR SPAM OR JUNK FOLDER REGULARLY AS EMAILS FROM US MAY OCCASIONALLY BE FILTERED THERE.

Please note that we are unable to offer an Employer Sponsored Visa for this role.

Main duties of the job

The post holder will be responsible for the efficient running of the reception area at Central Lakes Medical Group, normally working from Coniston Surgery with some cover at other CLMG sites,

This includes general administration, data entry, equipment checks and liaison with multi-disciplinary teams.

All staff are expected to work to Cumbria Health Values:

• Clinically focused - Our patients are at the heart of all we do
• Responsive - We listen and respond together
• One Team - Working together through strong partnerships
• Growth & Sustainability - With our strong roots we will continue to thrive and grow
• Communities - Connecting with communities to meet local needs
• High Standards - We strive for excellence in all that we do.

Job description

This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here.

1. To be the first point of contact for patients arriving at the Health Centre.

2. Processing confidential patient information to pass to Clinicians.

3. Open up the premises at the start of the day, set the alarm to day function, including checking the heating/air conditioning and panic alarms and make all necessary preparation to receive patients.

4. Contacting patients with appointment times.

5. Keeping a watchful eye on patients waiting to be seen and in the case of worsening symptoms, alerting a relevant professional.

6. Alerting Emergency Services in the event of an emergency and/or gain help from within the department.

7. Gain an understanding of coordinating workload to capacity.

8. Carrying out equipment checks and reporting issues to the Practice Management Team.

9. To work autonomously, managing own workload effectively referring to line manager when necessary.

10. Receive and make calls as required with the ability to handle heavy phone/patient traffic. Divert calls and take messages as appropriate. Ensure that the telephone system is operational at the beginning of each day.

11. Scanning and attaching patients data to patients electronic records.

12. Pulling, filing and photocopying of patient paper records.

13. Sort, screen and distribute incoming internal mail. Process outgoing mail following the procedure.

14. Securing premises at the end of the day ensuring the building is totally secured, internal lights are switched off and the alarm activated.

15. To adhere to all Cumbria Health's Policies and Procedures

16. Participate and ensure own on-going development

17. Receiving all incoming deliveries, opening and distributing accordingly.

18. To maintain a high level of confidentiality and comply with the Data Protection Act. Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security

19. Undertake any other activities deemed appropriate and necessary by the organisation.

About us

Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).

We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.

Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.

Listen to your heart. Have the work life balance you'd love.