Receptionist - WindermereNHS
Job summary
Are you a people-person with excellent communication skills and a positive attitude?
Would you love the opportunity to work in one of the most beautiful locations in the UK, right in the heart of the Lake District, while being supported by a friendly and dedicated team?
Windermere & Bowness Medical Practice is looking for a reliable, enthusiastic Receptionist to join our fantastic team for 3days per week covering a Tuesday, Thursday and Friday.
As the welcoming face of our practice, you'll play a vital role in supporting patients and ensuring the smooth running of our busy reception service. No two days are the same, and you'll be part of a team that genuinely cares about delivering excellent patient care.
This is a part time post totalling 23.5 hours per week.
Closing date: 24/09/2026
Interview Date: 01/10/2026
Don't wait! If we receive high interest, we may close the post earlier.
Ready to take the next step in your career? Apply today and become a valued member of our team!
WHEN APPLYING FOR THIS ROLE, PLEASE INCLUDE YOUR MOBILE NUMBER ON YOUR APPLICATION SO WE CAN CONTACT YOU IF NEEDED. PLEASE ALSO CHECK YOUR SPAM OR JUNK FOLDER REGULARLY AS EMAILS FROM US MAY OCCASIONALLY BE FILTERED THERE.
Please note that we are unable to offer an Employer Sponsored Visa for this role.
Main duties of the job
You will be the first point of contact for patients both face to face and on the phone dealing with queries and making appointments. You will also complete a range of administration tasks and communicate patient information with clinical staff. You will be responsible for the efficient running of the reception area at the Windermere and Bowness Medical Practice.
All staff are expected to work to Cumbria Health Values:
- Clinically focused - Our patients are at the heart of all we do
- Responsive - We listen and respond together
- One Team - Working together through strong partnerships
- Growth & Sustainability - With our strong roots we will continue to thrive and grow
- Communities - Connecting with communities to meet local needs
- High Standards - We strive for excellence in all that we do.
Job description
This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here.
1. To be the first point of contact for patients arriving at the Health Centre.
2. Processing confidential patient information to pass to Clinicians.
3. Open up the premises at the start of the day, set the alarm to day function, including checking the heating/air conditioning and panic alarms and make all necessary preparation to receive patients.
4. Contacting patients with appointment times.
5.Keeping a watchful eye on patients waiting to be seen and in the case ofworsening symptoms, alerting a relevant professional.
6.Alerting Emergency Services in the event of an emergency and/or gain help from within the department.
7. Gain an understanding of coordinating workload to capacity.
8.Carrying out equipment checks and reporting issues to the Practice Manager/Practice Co-ordinator.
9.To work autonomously, managing own workload effectively referring to line manager when necessary.
10. Receive and make calls as required with the ability to handle heavy phone/patient traffic. Divert calls and take messages as appropriate. Ensure that the telephone system is operational at the beginning of each day.
11. Scanning and attaching patients data to patients electronic records.
12. Pulling, filing and photocopying of patient paper records.
13. Sort, screen and distribute incoming internal mail. Process outgoing mail following the procedure.
14. Securing premises at the end of the day ensuring the building is totally secured, internal lights are switched off and the alarm activated.
15. To adhere to all Cumbria Health Policies and Procedures
16.Participate and ensure own on-going development
17.Receiving all incoming deliveries, opening and distributing accordingly.
18. To maintain a high level of confidentiality and comply with the Data Protection Act. Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security
19. Undertake any other activities deemed appropriate and necessary by the organisation.
About us
Cumbria Health Limited - CHL places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).
We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.
Working for CHL can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.
Listen to your heart. Have the work life balance you'd love.