WorkWell AdministratorNHS
Job summary
WorkWell Administrator
Location: Princes Risborough Head Office & and travel to business locations in Buckinghamshire where needed
Hours: 37.5 hours per week covering 5 days
Employment Type: Fixed Term until March 2029
Salary: £25,545 per annum dependent on experience
We are seeking an organised, professional, and person centred WorkWell Hub Administrator to play a key role in supporting the delivery of our innovative WorkWell service.
As the first point of contact for many participants, employers, and partner organisations, you will provide comprehensive administrative and operational support to the WorkWell Hub, ensuring the smooth and efficient day-to-day running of the service. Working closely with the Occupational Health Advisor, Social Prescribing Link Workers, and wider multidisciplinary team, you will help coordinate a high-quality, person-centred service that supports individuals to improve their health, wellbeing, and employment outcomes.
Main duties of the job
The successful candidate will be responsible for managing referrals, scheduling appointments, supporting multidisciplinary team meetings, maintaining accurate records, producing reports, and ensuring timely communication with participants and stakeholders. You will play a vital role in ensuring information is recorded accurately, performance data is maintained, and service activities are delivered efficiently and professionally.
We are looking for an individual with excellent organisational and administrative skills, strong attention to detail, and the ability to manage multiple priorities in a busy environment. You will be confident communicating with a wide range of people, have strong IT skills, and be committed to delivering outstanding customer service.
This is an excellent opportunity for someone who enjoys working as part of a collaborative team and wants to contribute to a service that makes a real difference to people's health, wellbeing, and employment prospects.
Job description
Key Duties and Responsibilities
Administrative Support
- Provide administrative support to the Occupational Health Advisor and WorkWell team.
- Manage diaries, appointments, meetings and correspondence.
- Prepare reports, meeting papers and documentation.
- Organise and support MDT meetings, including agenda preparation and minute taking.
Referral and Case Management Support
- Receive, process and monitor referrals from a range of referral partners.
- Register participants on the WorkWell case management system.
- Maintain accurate participant records and electronic files.
- Coordinate appointments, reviews and follow-up contacts.
- Support tracking of participant progress and outcomes throughout the WorkWell pathway.
Data and Performance
- Maintain accurate records within the WorkWell CRM system.
- Review and maintain Data dashboard
- Support data collection, KPI monitoring and reporting requirements.
- Produce routine activity and performance reports.
- Contribute to audits, quality assurance and service evaluation activities.
Communication and Partnership Working
- Act as a first point of contact for service enquiries.
- Liaise with healthcare professionals, employers, DWP, local authorities, VCSE partners and participants.
- Support effective communication across the multidisciplinary team and partner organisations.
Governance and Information Management
- Ensure compliance with Information Governance, GDPR and confidentiality requirements.
- Support safeguarding processes and reporting procedures.
- Maintain accurate and secure records in accordance with organisational policies.
Personal Qualities
- Professional, reliable and approachable.
- Flexible and adaptable.
- Committed to equality, diversity and inclusion.
- Able to always maintain confidentiality and professionalism.
- Excellent organisational and prioritisation skills.
- Effective verbal and written communication skills.
Essential Experience
- In an administrative or coordinator role.
- Managing diaries, meetings and databases.
- Working with confidential information.
- Using electronic information systems.
What We Offer
- A supportive and friendly working environment
- Opportunities for training and professional development
- The chance to make a real difference to patient care within the local community
- Access to a diverse and rewarding role across a range of healthcare services
Benefits
Generous NHS Pension Scheme benefit from one of the UK's most valuable pension schemes, with an employer contribution of 23.7%, helping you build long-term financial security.
- 25 to 30 days annual leave, depending on length of service.
- Plus Bank holidays
- Employee Assistance Programme
Benefits:
About us
About FedBucks
FedBucks is a not-for-profit GP federation of 45 GP practices covering a population of over 550,000 patients across Buckinghamshire. We began in 2016 and now employ around 300 members of staff at our head office site, and across our planned and unplanned care services.
As a GP Federation and Social Enterprise, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners in the provision of community-based healthcare services. We are dedicated to providing safe and compassionate care to our patients across our range of planned and unplanned healthcare services in Buckinghamshire and believe in continuous commitment to quality service delivery and positive patient outcomes.
Patients are at the heart of everything we do, and we pride ourselves in our purpose when enabling excellent patient care and supporting general practice.
The successful applicant will be required to undergo an enhanced background check (e.g., DBS) prior to appointment, and regular safeguarding training will be provided and required.