Patient Services Advisor (Receptionist)NHS
Job summary
Are you a confident and customer-focused administrator, who is passionate about great customer service?
Then you could be just the person that we are looking for. So, why not join our fantastic team of Patient Services Advisors and be part of a talented team, doing incredible work within the healthcare sector.
As a Patient Services Advisor at Churchmere Medical Group, you are able to manage, assist and direct patients in accessing the most appropriate service or healthcare professional in a courteous, efficient and effective way.
You will provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
We want you to love coming to work, feeling healthy, happy and valued, you will work over our two sites in Ellesmere and Whitchurch and you will enjoy a range of roles and responsibilities during your working week.
We can offer either full time or art time positions:
Full Time - 38hrs a week over four days
Part Time 28.5hrs a week over three days
Main duties of the job
The following are core responsibilities:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
- Maintain and monitor the practice appointment system.
- Process personal, telephone and e-requests for appointments.
- Contact patients to book follow-up care/appointments (including appointment for family planning and minor surgery) and pass on messages from other members of the practice.
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
- Signpost patients to the correct service.
- Initiating contact with and responding to, requests from patients, team members and external agencies.
- Clinically code data on EMIS.
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into patients healthcare records as necessary.
- Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team.
- Manage all queries as necessary in an efficient manner.
- Maintain a clean, tidy, effective working area at all times.
- Support all clinical staff with general tasks as requested.
- Complete opening and closing procedures
Job description
The duties and responsibilities to be undertaken by members of the Patient Services team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Patient Services Manager, dependent on current and evolving Practice workload and staffing levels:
The following are core responsibilities:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
- Maintain and monitor the practice appointment system.
- Process personal, telephone and e-requests for appointments.
- Contact patients to book follow-up care/appointments (including appointment for family planning and minor surgery) and pass on messages from other members of the practice
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
- Signpost patients to the correct service.
- Initiating contact with and responding to, requests from patients, team members and external agencies.
- Clinically code data on EMIS.
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into patients healthcare records as necessary.
- Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team.
- Manage all queries as necessary in an efficient manner.
- Maintain a clean, tidy, effective working area at all times.
- Support all clinical staff with general tasks as requested.
- Complete opening and closing procedures.
In addition to the core responsibilities, the Patient Services Advisor may be requested to:
- As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently.
- Support with induction and ongoing training of new staff.
- Support administrative staff, providing cover during staff absences.
- Action incoming emails and correspondence as necessary.
- Book/arranging minor op appointments and sending relevant information to patients.
- Collate and send back information on patients that were registered temporarily at the practice.
- Scan patient related documentation and attach scanned documents to patients healthcare records.
- Monitor and order practice stationery supplies including registration and prescription forms .
- Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room.
- Partake in audit as directed by the audit lead
About us
Churchmere Medical Group is a forward thinking GP practice in a semi-rural location.
We are seeking a compassionate and dedicated Patient Services Advisor to join our team. In this role. If you are passionate about providing high-quality care and making a positive impact on the lives of others, we encourage you to apply for this rewarding position.
At Churchmere Medical Group as well as an excellent remuneration package we offer several excellent benefits including:
- 6.6 weeks leave inclusive of bank holidays.
- Private Health Insurance
- A generous employer pension contribution via the NHS pension scheme
- Access to a range of learning and development opportunities designed to support your ongoing progression.
- Discounts at 100s of high street and online stores
- Employee assistance programme
- Cycle to work scheme for those wanting a greener commute.
Our non-clinical team is made up of our Management Team, Dispensary, Administration/Secretarial Team, Patient Services Advisors, Performance Team and Social Prescribing Team.
We also have a Medicines Management Team consisting of our Practice Pharmacists, Pharmacy Technicians, Prescriptions Administrators and Medicines Management Administrators.