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Shropshire Customer Service & Admin

Gynaecology Cancer AdministratorNHS

Shrewsbury, SY3 8XQ Permanent £25,760 to £27,476
Posted 8 September 2026 Closing date 22 September 2026
Shrewsbury Rail Station (1.8 miles, direct) Welshpool Raven Square Station (W&LLR) (15.7 miles, direct) Gains Park Way Shelter (0.7 miles, direct)

Job summary

Would you like a career in the NHS? This job will provide an entry level position for the right person into both operational delivery and the NHS.

We are looking for an enthusiastic Gynaecology Cancer Support Co-ordinator to join our growing team. You'll need to be organised, proactive and passionate about delivering excellent patient care though outstanding administrative support.

This is an exciting opportunity to play a key role in supporting patients through their healthcare journey within a busy and evolving Gynaecology Cancer Administrative Service.

As a central member of the team, you will coordinate appointments, support patient pathways, manage clinical information and work closely with clinicians, nurses and operational colleagues to ensure patients receive timely care.

We are looking for someone who:

  • Thrives in a fast-paced environment
  • Has excellent organisational and communication skills
  • Enjoys working as part of a supportive team
  • Can prioritise competing demands effectively
  • Is committed to delivering an outstanding patient experience

In return, we offer a welcoming team environment, opportunities for development and the chance to contribute directly to improving patient care and service performance.

If you are motivated, adaptable and looking for a rewarding role where every day is different, we would love to hear from you.

Main duties of the job

As a Gynaecology Cancer Support Co-ordinator, you will play a key role in supporting patient pathways and ensuring patients receive timely, high-quality care throughout their Cancer Diagnosis.

Working closely with clinicians, nurses, operational teams and patients, you will provide administrative and pathway support within a busy service. Responsibilities include managing waiting lists and patient records, coordinating appointments and follow-up care, monitoring patient activity against Trust standards, supporting cancer pathways, and acting as a key point of contact for patients and colleagues.

You will use your organisational skills and attention to detail to resolve queries, maintain accurate information and support the efficient delivery of safe and effective patient care.

This role is ideal for someone who is organised, patient-focused and enjoys working in a fast-paced environment where their contribution makes a real difference to patient outcomes.

"Every appointment booked, every pathway managed and every patient supported contributes directly to delivering safe, timely and effective care."

Job description

  • Support the Gynaecology Oncology team to provide a high-quality service for patients and help ensure appointments and treatments are managed effectively.
  • Work closely with coordinators and managers to monitor patient pathways and support key NHS waiting time and cancer treatment targets.
  • Prepare reports, maintain accurate records and help analyse information to support service planning and performance.
  • Follow Trust policies and procedures, including patient access and confidentiality requirements, to ensure work is carried out safely and correctly.
  • Build positive working relationships with colleagues across the Trust and contribute to service improvements that benefit patients.
  • Help manage office resources and supplies, while supporting the efficient and effective use of Trust resources.

About us

Our Poppy's Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team -- clinical or non-clinical -- plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values -- ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Hospital Transformation Programme (HTP)

Our Service will relocate to The Royal Shrewsbury Hospital in 2028 as part of HTP. This move will bring specialist services together in a modern, purpose-built facility to improve patient care and team experience.

We are actively recruiting, and successful candidates will be expected to move with the Service in early 2028. The relocation will follow a formal management of change process, including full consultation and support for staff.

View full details of HTP

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