Senior Legal Services OfficerNHS
Job summary
Working within the Quality and Safety Directorate, you will support the Team Manager, Claims in the effective management of Clinical Negligence and Personal Injury Claims. Managing your own caseload, you will investigate complex claims, assess risk and liability, liaise with legal representatives and clinical teams, and ensure cases are progressed in line with legal requirements and organisational policies.
You will play a key role in identifying learning from claims, promoting a culture of openness and continuous improvement, and ensuring that lessons are shared across services to reduce future clinical and financial risk.
Working closely with clinicians, managers and external partners, you will provide specialist advice, contribute to policy development, support training and education, and help prepare reports for senior leaders and governance forums.
The successful candidate will be highly organised, able to manage competing priorities and complex information, and committed to delivering high standards of patient safety, quality and service improvement. This role is well suited to an experienced legal services, claims, governance or risk professional who can influence change and support the delivery of safe, effective care.
Main duties of the job
o Support and update the Team Manager - Claims in the day to day management of Clinical Negligence, Personal Injury Claims and Inquests to ensure that claims are managed in accordance with Health Board's policies, and in accordance with Welsh Office Circular Welsh Health Circular (97) 17 and the Civil Procedure Rules or
o Manage a caseload of Inquests, from commencement to conclusion, liaise directly with the Coroner's Office, support staff, draft and amend witness statements, action plans and work to strict deadlines.
o Prepare staff who are called to give evidence and inform and guide staff on Inquest process and to attend Inquests, and report back to senior staff the outcome of inquests and advise on remedial action if required.
o Provide expert legal advice on medico-legal issues e.g. consent on a frequent basis to staff at all levels in the organisation, including very senior managers and Executive Directors
o Ensure that lessons from Claims are identified and addressed by senior members of staff and escalate when necessary to senior members of staff e.g. Medical Director.
o Inform and update the Team Manager - Claims in the production of reports for directorates and Claims Panel.
o Draft template letters for senior members of staff and letters for Chief Executive.
o Work closely and collaboratively with other members of the Concerns team, to facilitate an integrated and comprehensive response.
Job description
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Help shape safer healthcare by ensuring lessons learned from claims lead to meaningful improvements in patient care across the UHB.
About us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
o We listen, learn, and improve
o We treat everyone with respect
o We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.