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Newport Customer Service & Admin

Business Support OfficerCouncil

General 37 hours/week Grade 5 SCP 12 - 17 £28,598 - £ 31,022
Posted 15 September 2026 Closing date 16 September 2026

Post No. POSN004116 - Business Support Officer


INTERNAL JOB - This vacancy is only available to Newport City Council employees and Agency Workers currently engaged with the Council


To apply you must have an Employee Self Service (ESS) account. If you do not have one please contact [email protected] with your employee reference, name and job title.

Grade 5 - 1 full-time post (37 hours)
Grade 5 - 1 part-time post (18.5 hours)
Fixed term contract to March 2028
Hybrid – based at Rivermead Centre, Rogerstone


The Prevention & Inclusion Business Support team covers a diverse range of projects and initiatives. We are currently offering two exciting opportunities within our fast-paced and dynamic team.


Attention to detail and working on own initiative are fundamental requirements of the posts along with excellent communication, organisational and IT skills, and the ability to prioritise workload effectively.


Responsibilities will include:
- Co-ordination of training particularly for the childcare and play sector ensuring compliance with regulatory requirements.
- Facilitating student and volunteer placements across the service area.
- Organisation and processing of service area off-site visits in line with current policies and procedures.
- Childcare admissions including processing applications, liaising with families and childcare providers, issuing fee schedules and reconciliation of payments.
- Undertaking the end-to-end administration of grant applications, including data management and record keeping.
- Co-ordination of intervention and support outcomes, ensuring accurate monitoring, record keeping and invoice processing.


All tasks include maintaining accurate records, engaging with a range of audiences including internal teams, external providers and partners, and producing performance and financial monitoring information.


For further information please contact [email protected]


We welcome applications for all our jobs in either Welsh or English


Newport City Council is committed to working towards its workforce being more representative of the population that we serve and particularly welcomes applications from people from the minority ethnic communities represented (or living) in the city. Selection will be made on ability and skills to undertake the role.


Our values – Courageous, Positive and Responsible
Ein gwerthoedd – Dewr, Cadarnhaol, Cyfrifol


Please state if you are interested in the full time or part time post in the ‘Other Relevant Information and Experience' section of the application.


We welcome applications for all our jobs in either Welsh or English. An application submitted in Welsh will not be treated less favourably than an application submitted in English.


Newport City Council is committed to working towards its workforce being more representative of the population that we serve and particularly welcomes applications from people from minority ethnic communities represented (or living) in the city. Selection will be made on ability and skills to undertake the role.


Newport City Council is not currently supporting applicants with sponsorship for right to work. In applying for a vacancy, applicants should already have the right to work in the UK.


Our values – Fairness for all, Making a difference, Being responsible, Working together
Ein gwerthoedd – Ein Gwerthoedd, Tegwch i Bawb, Gwneud Gwahaniaeth, Bod yn Gyfrifol, Gweithio gyda'n gilydd

Position type: Full time
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