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Newport Customer Service & Admin

Business Support AdministratorCouncil

General 37 hours/week Grade 3 SCP 5 - 6 £25,583 - £ 25,989
Posted 15 September 2026 Closing date 16 September 2026

Post No. POSN004210 - Business Support Administrator


Fixed term contract to March 2027 (extension will be dependent on notification of funding)
Hybrid – based at Rivermead Centre, Rogerstone and the Civic Centre, Newport


The Prevention & Inclusion Business Support team covers a diverse range of projects and initiatives. We are currently offering an exciting opportunity within our fast-paced and dynamic team.


Attention to detail and working as part of a team are fundamental requirements of the post along with excellent communication, organisational and IT skills, and the ability to work on your own initiative along with prioritising workload effectively.


Responsibilities will include:
- Administration of Families First referrals
- Assessing and processing of Childcare Offer applications
- Processing of Flying Start applications
- Raising and administrating orders to support the service area
- Handling enquiries from both providers and parents via a shared mailbox and telephone helpline, ensuring compliance with internal and external policies and procedures.
- Co-ordinating room bookings
- Providing accurate and timely minute taking for meetings


All tasks include maintaining accurate records, engaging with a range of audiences including internal teams, external providers and partners.


For further information please contact [email protected]


We welcome applications for all our jobs in either Welsh or English


Newport City Council is committed to working towards its workforce being more representative of the population that we serve and particularly welcomes applications from people from the minority ethnic communities represented (or living) in the city. Selection will be made on ability and skills to undertake the role.


Our values – Courageous, Positive and Responsible
Ein gwerthoedd – Dewr, Cadarnhaol, Cyfrifol


We welcome applications for all our jobs in either Welsh or English. An application submitted in Welsh will not be treated less favourably than an application submitted in English.


Newport City Council is committed to working towards its workforce being more representative of the population that we serve and particularly welcomes applications from people from minority ethnic communities represented (or living) in the city. Selection will be made on ability and skills to undertake the role.


Newport City Council is not currently supporting applicants with sponsorship for right to work. In applying for a vacancy, applicants should already have the right to work in the UK.


Our values – Fairness for all, Making a difference, Being responsible, Working together
Ein gwerthoedd – Ein Gwerthoedd, Tegwch i Bawb, Gwneud Gwahaniaeth, Bod yn Gyfrifol, Gweithio gyda'n gilydd

Position type: Full time
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