Medical ReceptionistNHS

Job summary

Medical Receptionist (18 Hours per Week)

Much Wenlock & Cressage Medical Practice, a member of Our Health Partnership, is seeking an enthusiastic, motivated, and reliable Medical Receptionist to join our friendly team.

This role offers 18 hours per week over two days and is ideal for a team player who is committed to delivering excellent reception and administrative support to patients and colleagues.

Much Wenlock & Cressage Medical Practice is a busy rural practice located just 15 to 20 minutes from Shrewsbury and Telford, serving a patient population of over 8,000 patients. We pride ourselves on providing high-quality patient care in a welcoming and supportive working environment.

What We're Looking For

• Excellent communication and interpersonal skills
• Strong organisational and administrative abilities
• A professional, friendly, and empathetic approach
• The ability to work effectively with others as part of a team
• Experience in a reception or customer service role is desirable, although full training will be provided

Why Join Us?

• Supportive and friendly team environment
• Opportunity to work within a well-established Practice and wider Primary Care network
• Training and development opportunities
• A rewarding role supporting patient care in the local community

Main duties of the job

As part of our dedicated Reception Team, you will play a key role in delivering an excellent patient experience. Acting as the first point of contact, you will provide a welcoming, professional, and confidential service to patients, clinicians, and colleagues.

We are looking for an approachable and motivated individual with strong interpersonal and IT skills. The ideal candidate will be organised, dependable, and committed to maintaining the high standards of accuracy, confidentiality, and patient care.

Job description

JOB PURPOSE:

To provide excellent, confidential and professional service to patients and clinical staff, to ensure the smooth running of reception.

MAIN DUTIES AND RESPONSIBILITIES

• Greet patients and visitors/health professionals in a courteous and professional manner.
• Deal with patient and health professional enquiries, as they arise, by phone, online consultation platform and electronic communication (text/email) or in person including booking home visits and advising test results within Practice Policy.
• Booking, amending and cancelling patient appointments, ensuring computerised appointment system is up to date.
• Registering of new patients ensuring relevant checks are made. Registration of patients for Patient online services.
• Process requests for repeat prescriptions by post or online within a timely manner to include medicines management administration.
• Accessing 111 HealthHero overnight reports and saving to patient records.
• Upload documents received via electronic download via Docman.
• Dealing with and responding to incoming Practice emails/ electronic consultations within the relevant time scale.
• Open, stamp and distribution of post.
• Email correspondence when requested adhering to GDPR protocols.
• Scanning of patient information, workflow through Docman, and actioning of subsequent tasks.
• Responding to staff/ management/nurse/GP e-mails/screen messages/requests during surgery in a timely manner.
• Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).
• Ensure consultation rooms are prepared in readiness for the start of each day and checked at the end of the day leaving them tidy and secure.
• General housekeeping within the Practice in order to achieve Health and Safety standards, including making GPs/ nurses/admin staff drinks and filling/emptying dishwasher.
• Open and lock up surgery using Practice opening/closing protocol as required between 0800 and 1830.
• Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
• This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested and deemed suitable by the Management/Partners.

About us

Our Practice team is dedicated to providing high-quality care and putting our patients at the heart of everything we do. We aim to create a welcoming, supportive, and safe environment for both patients and staff, while continuing to adapt and improve the way we work to meet the changing needs of healthcare.

We are looking for someone with a friendly, positive, and approachable manner who enjoys working with people and takes pride in delivering excellent service. The successful candidate will become part of a supportive and hardworking team where everyone's contribution is valued.

We are committed to supporting our staff and encouraging personal and professional development. Regular appraisals and ongoing training opportunities help our team build their skills and grow within their roles.