Receptionist - Bevan Medical GroupNHS
Job summary
We are seeking to recruit a new part-time receptionist, working 25 hours per week.
The ideal candidate will be well motivated, have some Receptionist experience and have excellent customer service skills.
The Receptionist will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, the effective use of the appointment system, booking appointments, the processing of information (electronic and hard copy) in a timely manner and in accordance with current policies, assisting patients as required and supporting the administration team with patient registration.
The post-holder will act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.
The Receptionist will support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Main duties of the job
Core Receptionist duties:
Dealing with patient queries face to face, over the telephone and online.
Dealing with appointment requests; face to face, over the telephone and online.
Greeting and directing patients to booked appointments
Greeting and directing visitors to the surgery
Taking requests for prescription medication
Registering new patients
Dealing with incoming tasks from internal and external sources
Inputting data into the patients healthcare records as necessary
Making referrals to, and liaising with community teams and other external services
Handling non-NHS report requests, including collecting payments from patients for non-NHS services
Input and extract information from the Practice clinical system
Job description
Accurately detail information on patients records within the clinical system
Maintain and monitor the practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the
callers request appropriately
Signpost patients to the correct service
Initiate contact with and respond to, requests from patients, team members and external agencies
Data entry of new and temporary registrations and relevant patient information as required
Input data into patients healthcare records as necessary
Direct requests for information, i.e., DSAR, insurance/solicitors letters and DVLA forms to the administrative team
Manage all queries as necessary in an efficient manner
Carry out system searches as requested
Support all clinical staff with general administrative tasks as requested
Undertake a broad spectrum of administrative duties commensurate with the role
Be an integral part of the general practice team
Act as a chaperone as required
Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children
Support in the delivery of enhanced services and other service requirements
Undertake all mandatory training and induction programmes
Contribute to and embrace the spectrum of clinical governance
Maintain a clean, tidy, effective working area at all times
The successful applicant will have a duty to conform to the following:
Equality and Diversity
Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.
Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that they treat our patients and their colleagues with dignity and respect.
Health & Safety including Fire Safety
The post-holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.
All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to cooperate with employers to ensure compliance with health and safety requirements.
Confidentiality
Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times.
About us
Our current team comprises or GP's, ANP's, Nurses and Pharmacists, supported by friendly and experienced administrative and management teams.
We have a patient list size of over 8,200 patients, working from modern, purpose-built premises.