AdministratorNHS

North Cheshire and Mersey NHS Foundation Trust (BCH)

Runcorn, WA7 1HB Permanent £25,272

Posted 3 September 2026 Closing date 17 September 2026

Runcorn Rail Station (0.4 miles, direct) Altrincham (Manchester Metrolink) (16.5 miles, direct) Belle Vale Bus Station (5.9 miles, direct)

Job summary

Provide a comprehensive administration support service to include typing of a range of documents Receives and deals with telephone calls for the department and taking appropriate action when necessary To act as first point of contact for all patient and carer enquiries, responding to telephone and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, taking action as appropriate. Liaising with internal and external services and partner agencies when necessary as directed. To have excellent communication skills and the confidence and skills to talk to people who may have communication difficulties Ensure that all departmental electronic and paper records are correct and up to date, including accurate filing of general documentation and results if (clinical based) Prepare case notes and patient files front sheets/labels/date of clinic/clinician, History sheet, other information as required by individual clinics. Opening, sorting, distribution and dispatch of post The accurate production, editing of, and storing of documents (i.e., letters to clients, patients and GPs (if clinical based) using appropriate electronic systems (such as audio typing) Use of all Trust information and computer systems for day to day processes e.g. e-mails to receive and pass on information, tracking documentation and notes.

Main duties of the job

Support the day to day call centre

Answer phone and book appointments for patients

Ensure EMIS is running correctly and appointments are booked at the correct location and time

Job description

Job Purpose:

To provide reception & administrative support to HQ and corporate services and associated health professionals;
To provide a customer focused service to the users of the building;

Duties and Responsibilities:

To act as first point of contact for all client enquiries, responding to telephone and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, taking action as appropriate. Liaising with internal services and partner agencies when necessary as directed.
To manage generic email addresses and action/re-direct email correspondence as appropriate.
To carry out general reception duties where required maintaining a neat and tidy reception environment;
To access the patient booking system to include arriving patients and booking routine follow up appintments.
The maintenance of the fob access system to include fob distribution and audit record keeping;
Maintain signing in attendance sheets and where apppropiate maintain car parking registration details of all staff.
To display and ensure availability of information sources at reception with an adequate and attractive display of front desk poster and leaflet materials;
To deal with all internal/external mail and redistribution to relevant department;
To accept deliveries and ensure these are dealt with promptly;
To maintain an effective photocopying, scanning, filing and archiving system including records management in line with Trust policy;
To provide relief cover at other locations as required by Management
To report any faults, defects or building defects to the CAFM Helpdesk;
To maintain appropriate levels of stationery stock; to place requisitions onto the Purchase Ordering system;
To book meeting rooms within the premises and keep room availability updated as appropriate;
To update and maintain corporate diaries as requested;
To undertake delegated duties commensurate with the banding;
To attend local team meetings as and when directed by Line Manager;

Please find attached Full Job Description.

About us

Flexible working will be considered for all roles.

North Cheshire and Mersey NHS Foundation Trust (NCM) serves more than one million residents across the Halton and Warrington boroughs and the wider North West region.

Bringing together community and out-of-hospital services (formerly provided by Bridgewater Community Healthcare) with inpatient and elective care (formerly Warrington and Halton Teaching Hospitals) we provide services at two hospital sites and more than 70 community hubs and facilities.

Our mission, vision and values are at the heart of North Cheshire and Mersey NHS Foundation Trust (NCM).

They underpin everything we do and everything we aspire to be as an organisation.

Our mission

We will be exceptional for our patients, our communities and each other

Our vision

We will be a great organisation providing excellent healthcare and opportunities to work and learn

Our values

Kind: We are caring, supportive and respectful to everyone
Open: We are honest, transparent and open to new ways of working
Fair: We listen, value our differences and are inclusive to all
One team: We work well together and with our communities

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