Podiatry AdministratorNHS
Job summary
An exciting opportunity has arisen to join the busy Community Podiatry administration Team in Halton. As part of a small dedicated team you will be the first point of contact for enquiries from patients, carers and Health professionals regarding general enquiries and booking appointments. You will need to be able to work alone and as part of a Team and use your own initiative to ensure deadlines are met.
Main duties of the job
To utilise good communication skills .
To be the first point of contact for the Halton Podiatry service and use own experience and initiative to deal efficiently and effectively with enquiries from patients, carers and a variety of Health Care Professionals.
To book patients appointments for various clinics, make follow up appointments and if required, to reschedule appointments.
Ability to use EMIS patient record and appointment booking system.
Maintain effective administrative systems.
Job description
Job Purpose:
To provide administrative and clerical support to the Halton podiatry service. Provide telephone duties for Podiatry clinics and bookings. To use own initiative to maintain the day-to-day smooth running of the office and to be responsible for organising and prioritising own workload to ensure deadlines are met.
Duties and Responsibilities
Principle Duties and Responsibilities
1. To provide administration functions for clinics and be the first point of contact for all enquires regarding the service, deal with general enquires from patients, carers and other health professionals and to be fully conversant with the computerised system.
2. To book in patients attending clinics, make follow-up appointments, reschedule appointments.
3. To assist in information collecting as requested by registered staff.
4. To take messages and relay accurately to podiatrists
5. Register referrals to designated waiting lists
6. To be responsible for establishing and maintaining effective administrative systems including filing.
7. To be able to communicate effectively in a variety of ways with patients and carers to ensure smooth delivery of services
8. To prepare patient case notes in line with local policies and ensure case notes are kept up to date.
9. To make appointments for patients and deal with cancellations as per local protocols.
10. Exercise good personal time management, punctuality and reliable attendance
11. To attend regular meetings as required e.g. staff meetings
12. To undertake any other duties that might be considered appropriate by the team leader.
13. Adhere to all Trust policies and procedures.
14. Expect to contribute to policy and service development within own role
15. Maintain staff and patient confidentiality and adhere to the Data Protection Act at all times
16. Comply with PDP including KSF and appraisal system
17. To participate in audit as required
Please see Full Job Description attached.
About us
Flexible working will be considered for all roles.
North Cheshire and Mersey NHS Foundation Trust (NCM) serves more than one million residents across the Halton and Warrington boroughs and the wider North West region.
Bringing together community and out-of-hospital services (formerly provided by Bridgewater Community Healthcare) with inpatient and elective care (formerly Warrington and Halton Teaching Hospitals) we provide services at two hospital sites and more than 70 community hubs and facilities.
Our mission, vision and values are at the heart of North Cheshire and Mersey NHS Foundation Trust (NCM).
They underpin everything we do and everything we aspire to be as an organisation.
Our mission
We will be exceptional for our patients, our communities and each other
Our vision
We will be a great organisation providing excellent healthcare and opportunities to work and learn
Our values
- Kind: We are caring, supportive and respectful to everyone
- Open: We are honest, transparent and open to new ways of working
- Fair: We listen, value our differences and are inclusive to all
- One team: We work well together and with our communities