Redbridge Customer Service & Admin

Receptionist/AdministratorNHS

Ilford, IG1 2SN Permanent £25,838

Posted 27 August 2026 Closing date 26 September 2026

Barking Rail Station (0.5 miles, direct) Barking Underground Station (0.5 miles, direct) Park View Road (N17) (6.8 miles, direct)

Job summary

Job title: Receptionist Location: The Loxford Practice Salary:£25,838.00 Hours: 28 hours per week Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners. Main Responsibilities: As a valued member of the Operose Health team, your key duties will include: Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.

Main duties of the job

The role of Receptionist/Administrator at Operose Health in Ilford is a permanent position with a salary of £25,838.00. The key responsibilities include responding to patient queries, managing appointment requests, signposting patients to services, maintaining patient records, as well as emailing, scanning, and coding clinical correspondence. It also includes processing prescriptions requests and utilizing various information systems for efficient workflows. Ideal candidates will have experience in reception or customer care, excellent communication skills, basic PC skills including Word and Excel, and the ability to work within processes and maintain data security. Previous NHS experience is welcomed but not essential.

Job description

Job title:Receptionist

Location: The Loxford Practice

Salary:£25,838.00

Hours: 28 hours per week

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:

Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
Emailing, scanning and coding clinical correspondence.
Processing prescriptions requests.
Utilising other information systems to support efficient workflow processes.

Ideal Candidate: What we look for in new colleagues:

Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
Must have basic PC skills such as Word, Excel and email.
Able to work within processes, procedures and maintain confidently and data security.
Previous experience of working in the NHS is welcome but not essential.

Package Description: How well support you:

27 days annual leave plus bank holidays pro rata.
Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
Car benefit scheme specialising in electric vehicles.
Cycle to work scheme.
Travel season ticket loans
Discount cards.
Employee wellbeing services including free yoga videos and employee wellbeing app.

About us

Operose Health is a company committed to delivering local primary care services at scale, with the mission to improve access, outcomes, and patient experience. Operose Health values include CARE - Caring, Ambitious, Resourceful, and Excellence. It emphasizes listening and supporting people for a healthier future, being determined and passionate about transforming the patient experience, being creative and eager to learn to improve services, and striving to do and be the best for patients, employees, and NHS partners. The company offers 27 days of annual leave plus bank holidays pro rata, access to learning management systems, car and cycle to work schemes, travel season ticket loans, discount cards, and employee wellbeing services.

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