PCN Digital Transformation and Operations ManagerNHS

Job summary

The role exists to support the delivery of the Primary Care Network agenda, ensuring effective functioning to meet contract requirements. It plays a pivotal role in the delivery of high-quality primary healthcare across a network of 3 General Practices. As a manager, this role will form an integral part of the PCN leadership team working alongside the Clinical Director, Business Manager and PCN board members. It is vital that the transformation within the PCN aligns the PCN within the developing Neighbourhood.

The successful candidate will have operational responsibility for various functions of the PCN. They will be responsible for the delivery and monitoring of services, digital platforms and transformational projects committed to or commissioned by the PCN. They will also provide oversight of the financial management, resourcing and regulatory compliance of the work of the PCN, ensuring that transformation falls within financial constraints. Their knowledge of systems and digital solutions will guide the PCN to optimise efficiency and support clinical functions. The ability to analyse data will be required to direct clinical and non-clinical reviews, processes and strategic decisions.

Coordinating the successful achievement of governance requirements and working with Network Members to translate national and local policy into meaningful changes and will support practices to achieve improved outcomes for the local population.

We reserve the right to close applications early.

Main duties of the job

This job description is an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by the PCN Clinical Director. The following areas of responsibility are an indication of the role but could be subject to change as the impact of primary care network model evolves locally and nationally.The Manager will have specific duties coveringStrategy and Leadership -To oversee scoping, initiation, delivery, implementation, administration and evaluation of transformation projects on behalf of PCN as required:

Organisational Activity - to support the Clinical Director in ensuring the smooth running of the Network day to day.

Finance and Administrative - be the responsible lead for overseeing the Networks financial processing and budgets.

HR/Workforce Management - monitoring workforce requirements and supporting recruitment activity and planning.

QualityCompliance and Governance - Ensuring PCN's compliance with legal requirements for contracts, information governance, clinical governance and corporate governance.

Policy Development - to guide development of policies across the Network to promote efficiency. Facilitate the development of the neighbourhood agenda.

Job description

STRATEGY AND LEADERSHIP

• To oversee scoping, initiation, delivery, implementation, administration and evaluation of transformation projects on behalf of PCN as required
• Identify solutions to continue enhancing patient care within the evolving Neighbourhood. Advise the Network on effective digital solutions to aid transformation of services and workflow etc.
• Develop suitable digital solutions to identify and monitor population health needs.
• Set deadlines, assign responsibilities and monitor progress of project.
• Demonstrate value for money/efficiencies across the PCN related to the project
• Identify risks or issues and problem solve to find alternative solutions
• Implement and communicate changes across the PCN
• Chairing meetings such as Board or MDT.
• Review effectiveness and impact of projects
• Line Manager for the PCN employees
• Ensure proactive stakeholder management occurs including frontline staff, team, service, organisation, senior leaders, external bodies, attending meetings as a representative of the PCN.
• Provide and build upon key performance management data, as appropriate

ORGANISATIONAL

• Support the PCN Clinical Director to ensure the smooth running of the Network
• Submit and oversee mandatory returns
• Ensure the PCN has required policies and procedures and keep them functional and up to date.
• Work with the PCN Clinical Director for strategic and operational planning processes to deliver the PCNs contractual objectives
• Support the PCN Clinical Director with the writing of business and development plans as required
• Attend Thursday business meetings, highlighting current successes and challenges within the PCN.
• Present PCN digital and financial progress at monthly board meetings.

FINANCE AND ADMINISTRATION

• To be responsible for the oversight of the Networks financial systems/payments/forecasting and keep the PCN within its budgets
• To oversee financial transactions between the PCN and member practices.
• Oversee and check the accuracy and timeliness of any submissions for invoicing, Enhanced Services, payroll, or contractual requirements.
• Oversee accurate payroll, achieved on time, by third party provider.

HR/WORKFORCE

• To monitor workforce requirements for the PCN, looking for transformative solutions; regularly review budget and expenditure
• Support recruitment, induction and training of new PCN staff where required
• Embed and support PCN additional roles, supporting their role in transformation of patient care.
• Conduct staff touchpoint meetings, 1 to 1s, appraisals and team catch ups

QUALITY AND GOVERNANCE

• Ensure the PCNs compliance with GDPR and FOI along with other relevant legislation and professional information management standards such as GMC, BMA and LMC guidance
• To use digital solutions to monitor and report performance and quality within the Network
• Be the Information Governance Lead for the PCN
• Ensure that the PCN board and Clinical Director adhere to the corporate governance structure and requirements as set out in the Network Agreement and by Companies House.
• Alert PCN members to issues of quality and risk

POLICY DEVELOPMENT

• Facilitate development of neighbourhood agenda and services in preparation for expected Neighbourhood implementation.
• Review existing policies to identify similarities and differences between the Practices creating effective processes and policies across the network.
• Ensure all policies conform to relevant legislation and/or statutory requirements
• Support practices in engaging all relevant staff to embed the policies into practice

N.B. This job description is a reflection of the current position and the post holder should expect that it may be subject to variation from time to time.

About us

We are looking for a proactive transformation and operational manager to join our friendly PCN management team. The ideal candidate will have the ability to work and prioritise tasks independently and contribute to the wider PCN agenda and strategy, including Neighbourhood planning. You will already have the skills, knowledge and work experience to meet the requirements of this role and be able to communicate effectively with colleagues and external stakeholders.

This is a permanent role for the Ascent Primary Care Network, a group of three GP surgeries working together for their communities across Milton Keynes and a small part of Bedfordshire. The PCN consists of Asplands Medical Centre (Woburn Sands and Woburn), Walnut Tree Health Centre and Fishermead Medical Centre. Although the role of Manager will primarily operate from the Asplands Medical Centre offices in Woburn Sands, there is requirement to travel between the Network sites as well as home working on occasion. The role will offer comprehensive leadership workflow and administration to support to the PCN Clinical Director and Board, as well as supporting the functions of the wider clinical team (ARRS team) across the PCN. The PCN and Asplands site team are welcoming and are based in a newly refurbished building with parking and easy access to local routeways and village facilities.