Data Analyst and IT SupportNHS
Job summary
The Data Performance Analyst will provide data analysis, performance monitoring, and reporting support for operations at Manston STHF. The role involves collecting, interpreting, and presenting data to inform decision-making, drive operational efficiency, and support the organisations continuous improvement agenda. The post-holder will work closely with the Senior Management Team and operational staff to ensure data-driven insights underpin operational planning and service delivery.
Main duties of the job
- Collect, validate, and analyse operational and performance data to spot risks, trends, and improvement opportunities
- Produce accurate reports, dashboards, and visualisations to support management decision-making
- Track KPIs against organisational targets (including Home Office, efficiency, and quality standards), flagging deviations and recommending corrective action
- Ensure data integrity and compliance with GDPR, Caldicott principles, and internal governance policy
- Support audits, inspections, and performance reviews with accurate documentation
- Act as the main point of contact for performance data queries, translating insights for technical and non-technical stakeholders
- Provide first-line IT support system training, troubleshooting, and escalation and maintain IT asset registers and security incident reporting
- Support new system rollouts and help teams resolve day-to-day technical issues affecting service delivery
Job description
Data Analysis & Reporting
- Collect, collate, and validate operational and performance data from multiple sources.
- Analyse data trends to identify risks, opportunities, and areas for improvement.
- Produce timely and accurate reports, dashboards, and visualisations for management.
- Support strategic and operational decision-making through data insights.
Performance Monitoring
- Track and report on key performance indicators (KPIs) aligned with organisational objectives.
- Supports site KPIs by providing accurate and timely performance data, analysing trends to identify operational risks and opportunities, and delivering actionable insights that enable teams to meet Home Office, efficiency, and quality targets.
- Identify deviations from performance targets and recommend corrective actions.
- Support operational teams in using performance data to improve efficiency and service delivery.
Governance & Compliance
- Ensure data integrity and compliance with GDPR, Caldicott principles, and internal policies.
- Support internal audits, inspections, and performance reviews.
- Maintain accurate records and documentation of analyses, reports, and findings.
Stakeholder Engagement
- Collaborate with operational staff and management to understand data requirements.
- Communicate insights and recommendations clearly to technical and non-technical stakeholders.
- Act as a point of contact for queries regarding performance data and reporting.
IT Support
- Provide guidance and basic training to staff on IT systems
- Assist staff with new system implementations and upgrades.
- Maintain IT equipment inventories, asset registers, and associated records, ensuring they are regularly reviewed, updated, and verified through routine audits to support ongoing compliance.
- Monitor and report security incidents or potential breaches.
- Support the management team in ensuring site delivery remains compliant with cybersecurity standards, GDPR requirements, and local information governance policies through consistent adherence to established procedures and controls.
- Maintain operational systems such as SONAR and other site relevant IT platforms, ensuring smooth workflow and managing any technical issues from initial identification through to resolution, including escalation to the appropriate IT providers or support teams.
- Work collaboratively with operational teams to identify, prioritise, and resolve IT issues impacting clinical and non-clinical service delivery.
General Responsibilities
- Promote DrPA Secures CARE ethos in all duties.
- Maintain professionalism, integrity, and confidentiality at all times.
- Support equality, diversity, and inclusion in all work activities.
- Take responsibility for personal development and wellbeing.
- Work flexibly to meet organisational needs, including occasional evenings or weekends.
About us
DrPA has been operating in secure environments since 2014 providing General Practitioner services and we are now growing to provide a complete healthcare service at Manston STHF & Western Jet Foil. This will be delivered directly or through a range of specialist partners who are experts in their field. We deliver our services based on our ethos of CARE:
- Compassionate care that is trauma informed and supportive
- Assurance that care is evidence-based & demonstrates high quality outcomes for our patients
- Respectful of peoples cultural and religious beliefs
- Empowerment We centre each resident by co-creating holistic care plans that treat their needs and equip them to self-manage their wellbeing.