GP Healthcare Assistant / Care Co-ordinatorNHS
Job summary
We are looking to recruit a motivated, compassionate and enthusiastic Healthcare Assistant / Care Co-ordinator to join our friendly, award-winning multi-site GP practice team.
The successful candidate will support our GPs and nursing team in delivering safe, high-quality, person-centred care, while helping coordinate patient care and promote health and wellbeing. You will be approachable, organised, an excellent communicator and able to work effectively both independently and as part of a multidisciplinary team in a busy primary care environment.
The role is for approximately 20 hours per week, with additional hours available to cover annual leave and sickness. You must be willing to work across all practice sites and participate in a rota covering 46 Saturday mornings per year, with adjusted weekday hours.
We offer a competitive salary, flexible working opportunities, ongoing training and development, and a supportive team within a nationally award-winning practice.
Main duties of the job
Following appropriate training and assessment of competence, the successful candidate will undertake, record and work within agreed clinical guidelines for duties including:
- Phlebotomy (mandatory)
- Blood pressure monitoring
- Pulse rate and rhythm assessment
- Temperature measurement
- Height, weight and Body Mass Index (BMI) recording
- Basic wound dressings
- Electrocardiograms (ECGs)
- Administration of seasonal influenza, RSV, Shingles, Pneumonia vaccinations (where trained, or training will be provided)
In addition, the post holder will:
- Prepare and maintain clinical environments and equipment before, during and after patient care interventions.
- Support the delivery of high-quality clinical services within the practice.
- Assist in promoting health, wellbeing and healthy lifestyle choices to patients.
- Provide accurate and appropriate health information to patients within the limits of their competence.
- Support care coordination activities to help ensure patients receive timely, appropriate care and follow-up.
- Work collaboratively with the wider multidisciplinary team to deliver excellent patient care, including our local PCN
- Maintain accurate clinical records in accordance with practice policies and professional standards.
Job description
The Healthcare Assistant / Care Co-ordinator will work under the direction of the GPs and nursing team to support the delivery of high-quality patient care across the practice group.
The post holder will undertake delegated clinical duties within their competence, support the delivery of preventative healthcare programmes, assist with chronic disease monitoring where appropriate, and contribute to the smooth running of clinical services.
The role also includes care coordination responsibilities, helping to ensure patients receive timely access to appropriate services, supporting continuity of care, and working closely with the wider multidisciplinary team.
As the Practice Group operates from multiple sites, the successful candidate will be expected to work across all locations as required.
Main ResponsibilitiesClinical DutiesUndertake delegated clinical procedures following appropriate training and competency assessment, including:
- Phlebotomy (essential)
- Blood pressure monitoring
- Pulse rate and rhythm
- Temperature measurement
- Height, weight and BMI recording
- Urinalysis
- ECG recording
- Basic wound care and dressings
- Seasonal influenza, RSV, Shingles, Pneumonia vaccinations (where trained or training will be provided)
- Collection and processing of specimens
- Chaperoning clinicians where appropriate
Patient Care
- Deliver compassionate, patient-centred care.
- Promote dignity, privacy and respect.
- Support patients in maintaining and improving their health.
- Provide health promotion advice within own competence.
- Recognise any changes in a patient's condition and escalate concerns appropriately.
Care Co-ordination Responsibilities
- Support patients to access appropriate services both within and outside the practice.
- Assist with care planning and follow-up where appropriate.
- Liaise with community teams and external healthcare providers.
- Support recall programmes and health promotion initiatives.
- Assist in identifying patients requiring reviews or additional support.
- Contribute towards improving patient outcomes through effective coordination of care.
Administrative Duties
- Maintain accurate electronic patient records.
- Complete documentation in accordance with practice policies.
- Manage clinical stock and equipment.
- Ensure consulting rooms are prepared before clinics.
- Clean and maintain equipment in accordance with infection prevention policies.
- Report equipment faults promptly.
Infection Prevention & Control
- Maintain high standards of cleanliness.
- Follow all infection prevention procedures.
- Dispose of clinical waste safely.
- Adhere to national and local IPC guidance.
Communication
- Communicate effectively with patients, relatives and colleagues.
- Work collaboratively within the multidisciplinary team.
- Maintain patient confidentiality at all times.
- Demonstrate professionalism and compassion in all interactions.
Professional Responsibilities
- Work within the limits of own competence.
- Maintain mandatory training.
- Participate in appraisal and personal development.
- Participate in clinical audits and quality improvement activities.
- Adhere to all Practice policies, procedures and NHS guidance.
- Maintain professional registration where applicable.
About us
We are a progressive, patient-focused GP Group comprising a main surgery and branch practices. Staff are expected to work flexibly across all sites to support service delivery and ensure patients receive consistent, high-quality care.
We are proud to be a national award-winning practice, recognised for our commitment to innovation, teamwork and outstanding patient care.
With a team of approximately 40dedicated staff, we believe that excellent general practice is achieved through collaboration, where every member of the team plays an important role in delivering the highest standards of care.
We are committed to supporting our staff through ongoing training, professional development and creating a positive, inclusive working environment where everyone is valued.
Our commitment to quality has been recognised through our CQC ratings of Outstanding and Good, reflecting the high standards of care we provide to our patients every day.