PCN Care CoordinatorNHS
Job summary
We are seeking a proactive and compassionate Care Coordinator to join Swaffham and Downham Market (PCN). The post holder will work directly with Manor Farm Medical Centre to support with administrative work. The role requires close working with multidisciplinary teams, patients, carers, and other professionals to improve patient experience and outcomes
Swaffham and Downham Market PCN is based in West Norfolk, our PCN serves 46,413 (NHS England, 2024) patients across our seven member practices. We pride ourselves in offering our patients the best care possible, demonstrating innovation, clinical excellence and working collaboratively with our allied health care professionals across the network.
This position will be based at Manor Farm Centre Swaffham, although candidates may be asked to work at their branch site in Necton.
Position is part time 25 hours
Main duties of the job
- Support with administrative duties across the practice to support the patient and practice need.
- Coding Patient records in line with practice policy.
- Provide coordination and navigation support when required using digital tools to help patients and their carers access appropriate health and care services.
- Support patients, answering queries, and navigating appointments.
- Ensure that patients have access to high-quality information to support informed choices about their care.
- Promote preventative healthcare and continuity of care.
Job description
This is an administrative role that may encompass some of the following tasks, however other tasks may be required by the practice as this role embeds within the scope of the position and candidate.
- Provide administrative and operational support to the practice and PCN as needed.
- Patient/letter coding within the clinical systems.
- Proactively work with management to support the practice and patient need.
- Provide coordination and navigation support using digital tools to help patients and their carers access appropriate health and care services.
- Support patients, answering queries, and navigating appointments.
- Ensure that patients have access to high-quality information to support informed choices about their care.
- Promote preventative healthcare and continuity of care
- Process referrals, make appointments, and ensure appropriate triaging to relevant team members.
- Maintain accurate and up-to-date records on EMIS and other relevant systems.
- Liaise with internal and external stakeholders, including patients, families, clinicians, and allied professionals.
- Respond to enquiries in a professional, welcoming, and person-centred manner.
- Provide admin support to vaccinators as required- for example the flu and COVID-19 vaccination campaigns.
- Contribute to the delivery of Core20PLUS5 priorities.
About us
Manor Farm Medical Centre is a multi-disciplinary practice hosting numerous clinics.
It was converted from a barn in 2001 and offers a pleasant and welcoming atmosphere in a combined traditional and modern setting.The practice is situated close to the centre of Swaffham and also has a branch site in Necton, called Oak Farm.