Senior Customer Service Advisor- Internal applicants onlyCouncil

Job title Full time Senior Customer Service Advisor (Internal applicants only)

Hours 37 hours per week (Monday to Friday 8.36am to 5.00pm)

Salary Grade 5 – £32,046 to £34,811

Location Primarily based in The Symington Building

As a member of the Customer Services Team, dealing with a range of enquiries about Council services, you will play a key role within the team in providing excellent customer service to our customers. Our Customer Services Team provides the important front line “one stop” service through various channels of communication such as contact centre telephony, meeting with customers through pre-booked appointments and other face to face interactions, engaging with customers through website/webchats, emails and social media.

If you are someone who enjoys working with people, who is enthusiastic, has excellent interpersonal and communication skills (both written and verbal), along with the desire to work within a busy and challenging work environment to deliver an outstanding customer experience, please join our Customer Services Team.

Applicants must have experience of working within a customer service environment, have excellent customer service skills including interpersonal, numeracy and literacy. Additionally, applicants must have experience of cloud-based telephony systems, working with system data to produce reports, be able to demonstrate experience of using a range of computerised systems, and experience of handling and responding to complaints. Working closely with another the Customer Services Manager and other Senior Customer Service Advisor, the postholder will also be the first point of contact for staff, responsible for day-to-day management, training and monitoring. It is essential that you are able to be flexible to ensure we continue to meet the needs of our customers.

This post is based at The Symington Building in Market Harborough.

Your hours of work are full time 37 hours per week The service operates Monday to Friday.

Applicants must have:

The commitment to delivery high quality customer services

Experience of working in a customer focused environment

The ability to multi-task and prioritise workloads

Experience of working with computerised systems

Ability to input, extract, and analyse information accurately

The closing date for receipt of completed applications is 9am on 23rd November 2026, with interviews to be held week commencing 7th December 2026.

The successful candidate will be required to complete a DBS check prior to appointment.

Our preferred method of receipt of application is via the online application form.

Should you have any difficulties applying online please e-mail [email protected]. CVs will not be accepted. Please specify which post you are applying for on your application form and ensure your application clearly demonstrates how you meet the person specification.

Please include 2 referees, one of which must be your present or most recent employer. Please also provide your present or most recent annual gross salary and required notice period.

Position type: Full Time