Clinical Coder / AdministratorNHS

Job summary

We are looking for an enthusiastic individual with a flexible 'can do' attitude to join the Coding Team at Market Harborough Medical Centre as a Clinical Coder/Administrator. Previous Administrative support experience or working within a GP setting would be an advantage.

We are a GP-led forward thinking practice, and you will be working with highly trained colleagues.

This role is a 12-month fixed term contract which might be extended dependent on business needs.

Main duties of the job

• Code incoming correspondence in the clinical system.
• To effectively triage and process incoming emails and respond when appropriate.
• Scan correspondence into the clinical system as needed.
• To support the team leader and recall systems such as NHS Health Checks as required.
• To carry out administrative related tasks as delegated by the doctors and the team leader.
• To complete insurance reports in a timely manner.
• Deal with patients over the phone as required to complete insurance report requests.

Job description

General Responsibilities:

• Triage and management of incoming correspondence both electronic and hard copy, including the practice emails
• Follow practice protocols to ensure consistent and high-quality care is provided to our patients
• Carry out administrative tasks relating to patient records
• Contact patients and speak to them about appointments where needed

The post-holder is expected to:

• Adhere to practice policies and procedures and relevant legislation including the requirements of any professional bodies
• Attend mandatory training as identified by the practice
• Highlight potential development areas
• The post-holder must maintain the confidentiality of information about patients staff and practice business in accordance with the Data Protection Act 1998 and Caldicott principles.
• Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act (1974), to ensure that the agreed safety procedures are carried out to maintain a safe environment for employees and visitors.
• All members of staff have a responsibility to report all clinical and non-clinical accidents, incidents or near-misses promptly and when requested to co-operate with any investigations undertaken.
• All members of staff have a responsibility to demonstrate due regard for safeguarding and promoting the welfare of children.
• All members of staff have a responsibility to demonstrate due regard for safeguarding and promoting the welfare of children.
• The practice has adopted an equal opportunities policy and all employees must be aware of their obligations to abide by the spirit and nature of the policy to avoid direct and indirect discrimination.

Knowledge and Experience:

• To have excellent customer service skills and work well under pressure.
• Excellent verbal communication skills.
• To have well developed key board skills and confident in using the IT resource.
• Willingness to learn and disseminate new knowledge and skills to others.
• High level of organisational skills.
• Ability to work as an individual or as part of a team.
• To be polite, professional, and approachable at all times when within the business.
• To understand, accept and adhere to the strict rules of confidentiality.
• To have a basic level of Microsoft office.

Communication:

• Demonstrate excellent interpersonal, verbal and written communication skills.
• Work collaboratively with all colleagues and outside agencies.
• Awareness of data protection issues.

About us

We are located in the centre of the beautiful town of Market Harborough.

We are a GP-led forward thinking practice, and you will be working with highly trained colleagues.