Medical secretaryNHS

Job summary

We are currently seeking a friendly and organised individual to join our team as an

experienced Medical Secretary. In this role, you will be responsible for undertaking a

wide range of secretarial and administrative

duties and the provision of administrative support to the multidisciplinary team.

Main duties of the job

Processing of information (electronic and hard copy) in a timely manner

Liaising with multidisciplinary team members and external agencies such as

secondary care and community service providers in accordance with current

policies.

Supporting the administration and receptionist teams with patient registration

booking appointments

Job description

Job Description:

Job role: Medical Secretary

Job type: Permanent

Location: Giffard Drive Surgery in Farnborough

Salary: £13.20/h

Working hours: 25 hours over 4 days

About Us

We are a rapidly growing GP-led organisation with a mission to ensure that all patients

have access to comprehensive, coordinated and continuous care within a sustainable

primary care system.

We appreciate that our whole primary care system is struggling, which is causing a

negative effect on patient care and staff happiness. We believe that we can turn this

around by reimagining how primary care is delivered from the ground up by placing a

focus on data insights, technology and clinical innovation.

Ultimately, we want to improve patient access, patient experience and health outcomes

to significantly increase the quality of care for our patients. However, we can only build

the best primary care service there is if our colleagues are happy, empowered and

supported within an excellent working environment.

If you believe that there are ways to drastically improve the way primary care is

delivered for both patients and staff alike and you want to be a part of this; then we

would love to meet you and tell you more about our plans.

Overview:

We are currently seeking a friendly and organised individual to join our team as an

experienced Medical Secretary. In this role, you will be responsible for undertaking a

wide range of secretarial and administrative

duties and the provision of administrative support to the multidisciplinary team.

Duties are listed below but are not limited to:

Processing of information (electronic and hard copy) in a timely manner

Liaising with multidisciplinary team members and external agencies such as

secondary care and community service providers in accordance with current

policies.

Supporting the administration and receptionist teams with patient registration,

booking appointments

Answer incoming telephone calls promptly and courteously, directing inquiries to

the appropriate staff members or departments.

Respond to patient queries and provide information about services, opening

hours, and other relevant information.

Typing letters, reports and associated documentation as required

Processing referrals using the electronic referral system (ERS)

Scanning of patient related documentation and attaching scanned documents to

patients healthcare records

Processing requests for information i.e., SAR, insurance/solicitors letters and

DVLA forms

Assist with general administrative tasks

Adhere to practice policies and procedures, including those related to patient

confidentiality and data protection.

Essential criteria:

Proven experience as a medical secretary is essential for this role

Excellent customer service skills and the ability to put the needs of patients first

Strong organisational skills and attention to detail, with the ability to multitask and

prioritise tasks efficiently.

Knowledge of medical terminology to accurately type out medical reports and

other documents

Flexibility to adapt to changing priorities and work in a fast-paced environment.

Desirable criteria:

GCSEs in English and Maths.

Previous experience of working in a healthcare setting.

Strong IT skills - EMIS and Office

Benefits:

27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata)

Enhanced sick pay

About us

Giffard Drive Surgery is one of the leading GP practices in Farnborough.

We have a clinical diverse clinical team consisting of MSK practitioners, A Practice nursing team, Nurse Practitioners, social prescribers, care coordinators and Mental Health support workers as well as the usual GPs and partner GPs.

Our core Values are:

Patients - Putting patients at the heart of everything we do

Quality - Providing the highest standards of care and treatment

Ethical We aim to be open and transparent in everything we do

Compassion - Caring about our patients

Staff - The practice team is dedicated to providing the best care for our patients