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Colchester Customer Service & Admin

Receptionist/Care NavigatorNHS

Primary Care Careers
Colchester, CO3 4LN Permanent £12.71
Posted 5 November 2026 Closing date 13 November 2026
Checked 6 hours ago · still listed on NHS Jobs Closes in 6 days · 13 Nov 2026
Colchester Town Rail Station (1.8 miles, direct) Upminster Underground Station (34.3 miles, direct) Colchester North Park-and-Ride (3.5 miles, direct)

Job summary

Ambrose Avenue Group Practice is looking for a friendly, organised, and professional care navigator/receptionist to join our busy GP practice team, on either a full or part-time basis. We can be flexible with the number of hours to be worked, but they will be within our surgery hours, 07:45 - 18:30.The successful candidate will be the first point of contact for patients and visitors, providing a kind and caring service to our patients and administrative support to ensure the smooth running of the practice.

Main duties of the job

Welcoming patients and visitors in a courteous and professional manner

Answering telephone calls and responding to patient enquiries

Booking, amending, and cancelling appointments

Managing patient records and updating information accurately

Handling confidential information sensitively

Using the new online Anima booking system

Liaising with GPs, nurses, and other healthcare professionals

Carrying out general administrative and reception duties

Job description

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

About us

We are a friendly and welcoming GP practice with 14,000 patients across two sites (Ambrose Avenue and Tollgate), located in Colchester.

In summary, we offer:

  • A supportive and friendly multidisciplinary team
  • Good CQC rating
  • Ongoing training and development opportunities
  • Educational events and in-house meetings
  • A positive and collaborative working environment
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